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MNO2602 ASSIGNMENT 1 SEMESTER 2 2024 Which of the following statements are correct? a) A user-based de nition of quality means that if the customer is satisfied, the product has good quality. b) Serviceability and tangibles are dimensions of service$2.82
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MNO2602 ASSIGNMENT 1 SEMESTER 2 2024 Which of the following statements are correct? a) A user-based de nition of quality means that if the customer is satisfied, the product has good quality. b) Serviceability and tangibles are dimensions of service
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Course
Quality Management and Techniques (MNO2602)
Institution
University Of South Africa (Unisa)
Book
Operations Management
MNO2602 ASSIGNMENT 1 SEMESTER 2 2024
Which of the following statements are correct?
a) A user-based de nition of quality means that if the customer is satisfied, the product has good quality.
b) Serviceability and tangibles are dimensions of service quality.
c) Supply chain management ...
Which of the following statements are correct?
a) A user-based definition of quality means that if the customer is satisfied, the product has good quality.
b) Serviceability and tangibles are dimensions of service quality.
c) Supply chain management grew out of the value chain. The value chain includes inbound logistics, core processes and
outbound logistics.
d) The trend “customer relationship management” means that marketing is directed at improving communication between
the customer and the supplier.
e) Statistical process control is an engineering-related contribution to quality management.
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