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TEST BANK for Operations Management, 14th Edition by William J
Stevenson Chapters 1 - 19
,Table of Contents
Chapter 01 Introduction to Operations
Management Chapter 02
Competitiveness, Strategy, and
Productivity Chapter 03 Forecasting
Chapter 04 Product and Service
Design Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and
Services Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility
Layout Chapter 07 Work Design and
Measurement Chapter 07S Learning
Curves
Chapter 08 Location Planning and
Analysis Chapter 08S The
Transportation Model Chapter 09
Management of Quality Chapter
10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and
Master Scheduling Chapter 12 MRP and
ERP
,Chapter 18 Management of Waiting
Lines Chapter 19 Linear
Programming
Chapter 01 Introduction to Operations Management
Student:
1. Operationsmanagers are responsible for assessing consumer wants
and needs and selling and promoting the organization's goods or
services.
True False
2. Often,the collective success or failure of companies' operations
functions will impact the ability of a nation to compete with other
nations.
True False
3. Companies are either producing goods or delivering services. This
means that only one of the two types of operations management
strategies are used.
True False
4. Operations, marketing, and finance function independently
,of each other in most organizations.
True False
5. Thegreater the degree of customer involvement, the more
challenging the design and management of operations.
True False
, 6. Goods producing organizations are not involved in
service activities. True False
7. Serviceoperations require additional inventory because of the
unpredictability of consumer demand.
True False
8. The value of outputs is measured by the prices customers are
willing to pay for goods or services.
True False
9. Theuse of models will guarantee the best
possible decisions. True False
10. Peoplewho work in the field of operations should have skills that
include both knowledge and people skills.
True False
11. Assembly lines achieved productivity but at the expense
of standard of living. True False
12. Theoperations manager has primary responsibility for making
operations system design decisions, such as system capacity and
location of facilities.
True False
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