SCM 301 Penn State Exam 3 with Answers
1. Manufacturing
are service
processes are
important to
firms because:
2. Product-based
layout
o They tend to be expensive and far reaching
o The process decisions deserve extra attention because
different processes have different strengths and weak-...
SCM 301 Penn State Exam 3 with Answers 1. Manufacturing are service processes are important to firms because: 2. Product -based layout o They tend to be expensive and far reaching o The process decisions deserve extra attention because different processes have different strengths and weak - nesses a type of layout where resources are arranged sequential - ly, according to the steps required to make a product 3. functional layout a type of layout where resources are physically grouped by function 4. continuous flow process high volume, high standardization, commodity products, continuous flows cannot see individual unit 5. production line -set to make one product with little standardization -pros: lower variable cost, lower but more skilled labor, easier production higher equipment utilization 6. Batch Manufac - turing a type of manufacturing process where items are moved through the different manufacturing steps in groups or batches 7. Job Shop a flexible process structure for products that require differ - ent inputs and have different flows through the process 8. fixed position layout 9. Hybrid Manufac - turing Process 10. Linking Manufac - turing Processes a layout that brings all resources required to create the product to a central location A term referring to a manufacturing process that seeks to combine the characteristics, and hence advantages, of more than one of the classic processes. Ex: Making a Sweater Yarn spinning (continuous flow) SCM 301 Penn State Exam 3 with Answers Fabric weaving (continuous flow) Cutting and sewing (batch) 11. make to stock A production environment where the customer is served "on-demand" from finished goods inventory. 12. assemble to or- der Combine a number of preassembled modules to meet a customer's specifications 13. make to order the strategy of producing customized products and ser- vices 14. engineer to order Work with the customer to design and then make the product 15. Order of cus- tomization 16. The nature of the Service Package ETO, MTO, ATO, MTS -Service Package: All the physical and intangible activities that a service organization provides -Physical: Requires capital expenditures, material costs, tangible assets -Intangible: Requires training, skill development, knowl - edge assets 17. front room the physical or virtual point where the customer interfaces directly with the service organization 18. back room the part of a service operation that is completed without direct customer contact 19. production line approach 20. Self-Service Ap- proach 21. Personal Atten - tion Approach service delivery is treated much like manufacturing (Mc- Donald's) customer takes a greater role in the production of the service (ATM machines) typically used in face-to-face contact where service provider tailors the service to the customer
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