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MAN 320F Exam -1 Questions and Answers
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MAN 320F Exam -1 Questions and Answers
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MAN 320F Exam #1 Questions and AnswersManagement - Answer -Getting work done through others
Two parts of Management - Answer -Efficiency & effectiveness
Efficiency - Answer -Getting work done with a minimum of effort, waste, or expense
Effectiveness - Answer -Accomplishing tasks that help fulfill organizational objectives
5 parts of Effective Management - Answer -High productivity
High job satisfaction
Low absenteeism
Low turnover
Organizational citizenship behaviors
Four functions of management - Answer -Planning
Organizing
Leading
Controlling
What Top Managers Do - Answer -Change, commitment, culture, environment
What Middle Managers Do - Answer -Resources, objectives, coordination, sub-unit performance, strategy implementation
What First-line Managers Do - Answer -Non-managerial worker supervision, teaching and training, scheduling, facilitation
What Team Leaders Do - Answer -Facilitation, help team members, manage external/internal relationships
Interpersonal Roles - Answer -Figurehead, leader, liaison
Informational Roles - Answer -Monitor, disseminator, spokesperson
Decisional Roles - Answer -Entrepreneur, disturbance handler, resource allocator, negotiator Skills needed at different Management levels - Answer -Top Managers: Conceptual
Middle Managers: Human Skills
Lower-level Managers: Technical
ALL need good human skills
What do managers do - Answer -Traditional Management
Communications
HR Management
Networking
Effective managers spend most of their time on... - Answer -Communication. Effective = work quality/quantity, employee satisfaction
Successful managers spend most of their time on... - Answer -Networking. Successful = speedy promotion
Mistakes managers make - Answer -1) Insensitive to others
2) Cold, aloof, arrogant
3) Betray trust
4) Overly ambitious
5) Specific performance problems with the business
6) Overmanaging
7) Unable to staff effectively
8) Unable to think strategically
9) Unable to adapt to boss with different style
10) Overdependent on advocate or mentor
Management Practices - Answer -1) Employment security
2) Selective hiring
3) Self-managed teams and decentralization
4) High wages contingent on organizational performance
5) Training and skill development
6) Reduction of status differences
7) Sharing information
How the Manager's Job is Changing - Answer -Importance of customers
- Managing customer relationships
Innovation
- Doing things differently, exploring new territory, taking risks - Requires culture and management support
Importance of Sustainability
- Achieve business goals, maximize long-term shareholder value
-Achieve economic, social, and environmental goals
Diversity - Answer -Variety of demographic, cultural, and personal differences among people--including employees, customers, suppliers, etc.
Why does Diversity make good business sense - Answer -1) Decreases turnover
2) Decreases absenteeism
3) Helps companies avoid expensive lawsuits 4) Helps companies attract and retain talented workers and diverse customers
5) Drives business growth
6) Produces higher-quality problem solving
Components of an attitude - Answer -Affective
Behaviorial
Cognitive
Affective component of an attitude - Answer -Emotional/feeling part
Behavioral component of an attitude - Answer -The intention to behave in a certain way
Cognitive component of an attitude - Answer -The beliefs, opinions, knowledge, or information held by a person
Three work related attitudes - Answer -Job involvement, Organizational commitment, Perceived organizational support
Cognitive dissonance - Answer -Assumes attitudes drive behaviors
Personality - Answer -The unique combination of psychological characteristics (measurable traits) that affect how a person reacts and interacts with others
Personality determinants - Answer -Heredity, environment, situation
Big Five Model - Answer -1) Openness to experience
2) Conscientiousness
3) Extraversion
4) Agreeableness
5) Neuroticism
Openness to Experience - Answer -Imaginative, artistically sensitive, and intellectual
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