MGT CH 2 STUDY GUIDE TEST.
A public issue exists when there is agreement between the stakeholders' expectations of what a business firm should do and the actual performance of that business firm. - CORRECT ANSWER False
Emerging public issues are both a risk and an opportunity. - CORRECT ANS...
MGT CH 2 STUDY GUIDE TEST.
A public issue exists when there is agreement between the stakeholders' expectations of what a business firm should do and the actual performance of that business firm. - CORRECT ANSWER False
Emerging public issues are both a risk and an opportunity. - CORRECT ANSWER True
Understanding and responding to changing societal expectations is a business necessity - CORRECT ANSWER True
Because the public issues that garner the most public attention change over time, companies do not waste time tracking them. - CORRECT ANSWER False
Organizations always have full control of a public issue. - CORRECT ANSWER False
Environmental analysis is a method managers use to gather information about external issues and trends. - CORRECT ANSWER True
Environmental intelligence is the acquisition of information gained from analyzing the multiple environments affecting organizations. - CORRECT ANSWER True
According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on four strategic radar screens. - CORRECT ANSWER False
Legal environment includes the structure, processes, and actions of government at the local, state, national, and international levels. - CORRECT ANSWER False
Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business. - CORRECT ANSWER True In the issue management process, identifying the issue involves anticipating emerging issues. - CORRECT ANSWER True
Financially sound companies do not need to understand how a public issue is likely to evolve, or how it will affect them. - CORRECT ANSWER False
For stakeholder engagement to occur, both the business and the stakeholder must be motivated to work with one another to solve the problem. - CORRECT ANSWER True
Dialogue between a single firm and its stakeholders is always sufficient to address an issue effectively. - CORRECT ANSWER False
Companies are learning that it is important to take a strategic approach to the management of public issues, both domestically and globally. - CORRECT ANSWER True
Public issues are also sometimes referred to as: - CORRECT ANSWER Both A & B:
- Social issues.
- Sociopolitical issues.
The emergence of a public issue indicates that: - CORRECT ANSWER A gap has developed between what stakeholders expect and what an organization is actually doing.
Failure to understand the beliefs and expectations of stakeholders: - CORRECT ANSWER Causes the performance-expectations gap to grow larger.
Issue ripeness refers to: - CORRECT ANSWER When society's expectations are high and the issue is highly
relevant to business.
According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on: - CORRECT ANSWER Eight strategic radar screens
Customer environmental intelligence includes: - CORRECT ANSWER Demographic Factors
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