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Exam (elaborations)

AVA Exam Questions and Answers
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  • Course
  • AVA
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  • AVA

What is the most important piece of info to get from a new client Ans- Owners phone number Whats the best way to handle a difficult client who is angry about their bill Ans- Listen to their complaint, empathize with their situation, and refer them to a superior of the office manager. When com...

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  • August 2, 2024
  • 15
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • ava exam questions and answers

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  • AVA
  • AVA

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AVA Exam Questions and Answers What is the most important piece of info to get from a new client Ans- Owners phone number Whats the best way to handle a difficult client who is angry about their bill Ans- Listen to their complaint, empathize with their situation, and refer them to a superior of the office manager. When completing a rabies vaccine certificate for a client what does the veternarian need to do Ans- Sign the certificate Who is the most imp ortant in the veterinary practice Ans- The client What does AVMA stand for Ans- American veterinary medical association What does TID mean Ans- three times a day What does NPO mean Ans- The animal is to have nothing by the mouth What is importa nt to use to maintain medical records by making prompt entries in what Ans- Ink What is the business or hospital manager responsible for Ans- Scheduling employees, ordering equipment, and paying bills.

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