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bus com final exam 59 Questions and Answers.
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bus com final exam 59 Questions and Answers2024.
the process of putting your message into words, images, or action? -
✔️encoding
set of circumstances in which your communication -
✔️context
to achieve succesful communication, the communication must___________ -
✔️reach and influence the audience
critically reviewing and judging what you heartakes place when _______ communication -
✔️evaluating
what can be done to ensure all group members plan appriately for a meeting -
✔️distribute an agenda inadvance
what should a writer focus on when writing a persuasive message -
✔️audience focused benefits
an expression of gratitude -
✔️typically included at the end of the request
message that will not surprise disappoint, anger the audience are considered to be ____ messages -
✔️claims
use of letter V used on all file names -
✔️
if you refuse a claim because the customer was at fault what help costumer loyalty -
, ✔️explain the reason behind the policy/ refusal
customers tell _____ as many bad reviews than good -
✔️twice
emotional intelligence -
✔️the ability to perceive, understand, manage, and use emotions
cognitive -
✔️how we encode, process, store, and retrieve information
affective -
✔️relating to moods, feelings, and attitudes
short term -
✔️Involving or occurring over a short period; immediate.
relational -
✔️emotional and psychological consequences of changing from one brand/retailer/service provider
to another
cultural -
✔️learned and shared pattern in a group or society
polychronic -
✔️relaxed attitude towards time and puncuality
Reasons for being an effective business communicator -
✔️ability to work in a team
to verbally communicate with people both inside and outisde the org
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