4 questions we ask ourselves in a crisis situation. - 1. What am I feeling now?
2. What does this student feel, need, and want?
3. How is the environment affecting the student.
4. How do I best respond?
What am I feeling now? - -Anger can undermine objectivity.
-Anger is an emotional and physical state.
-Cognitive abilities are reduced.
, Effects of anger - -When we are at our angriest, we are at our stupidest.
-Anger increases, cognitive ability decreases.
Power Struggle - Stressful situation > students feelings > Student Behavior > Adult Response
Active Listening - - Identifies and validates feelings
- Reduces defensiveness
- Promotes change
- Communicates that we care and understand.
- Is an effective co-regulation strategy.
- Helps students "talk out rather than act out."
Active Listening is NOT - - Throwing up roadblocks
- Arguing or blaming
- Giving permission
- Giving advice or solving the problem for the student.
- Necessary time consuming
Nonverbal techniques - Silence
Nods
Facial expressions
Eye contact
Meaning of Emotional Communication - Spoken communication in times of crisis
58% facial expression + 38% tone of voice + 7% words
Summarization - Here is what I hear you saying....
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