State farm auto external claim Resource Certification Exam
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State farm auto external claim Resource
Institution
State Farm Auto External Claim Resource
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State farm auto external claim Resource Certification Exam
1. You're preparing an estimate on a customer's vehi-
cle that requires refinishing of the hood and right
front fender only. The hood is the first panel listed on
the estimate. According to most Collision Estimating
Guides, woul...
State farm auto external claim Resource Certification Exam
1. You're preparing an estimate on a customer's vehi- B.)A refinish over-
cle that requires refinishing of the hood and right lap deduction
front fender only. The hood is the first panel listed on would be applic-
the estimate. According to most Collision Estimating able to the hood
Guides, would refinish overlap be applicable on the refinish time as
hood? Choose the most correct statement. it's the first ma-
Select the single best answer: jor panel. A re-
finish overlap de-
A. Overlap would not be applicable on the hood refin- duction would also
ish time as it's the first major panel. A refinish overlap be applicable to
deduction would be applicable to the fender refinish the fender refinish
time as it's an adjacent major panel. time as it's an ad-
jacent major pane
B. A refinish overlap deduction would be applicable to
the hood refinish time as it's the first major panel. A
refinish overlap deduction would also be applicable
to the fender refinish time as it's an adjacent major
panel.
C. Overlap would not be applicable to the hood refin-
ish time or to the fender refinish time as they are not
defined as major panel.
2. When estimating vehicle damage, if its determined a True
repair operation is necessary, you should include a
separate line item allowance on your estimate.
T or F
3. State Farm customers can have their vehicles re- True
paired at the repair facility of their choice.
T or F
4. According to State Farm Guidelines, would better- Yes
ment potentially apply when refinishing a complete
vehicle?
Yes or No
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, State farm auto external claim Resource Certification Exam
5. The prices State Farm pays for most repair operations All of the above
is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
D.)All of the above
E.)Only A and C
6. According to current State Farm guidelines, its AC- False
CEPTABLE to specify aftermarket/non- oem Sheet
metal ( Hoods, Fenders, Deck lids) on State Farm es-
timates
T or F
7. According to current State Farm guidelines, its AC- True
CEPTABLE to specify aftermarket/ non- oem mechan-
ical parts (radiators, exhaust, suspension compo-
nents) on State Farm estimates.
T or F
8. According to current State Farm guidelines, its AC- True
CEPTABLE to specify recycled sheet metal (hoods,
fenders, deck lids) on State Farm estimates.
T or F
9. An insured's 2 year old dodge caravan with 14,000 The length of
miles involved in a flood loss resulting in damage to time the OEM
the transmission. The transmission is replaced with a would have war-
recycled part. The original factory warranty is 6 years/ ranted its new re-
60,000 miles. What is State Farms promise of cus- placement trans-
tomer satisfaction on the recycled transmission? mission or the re-
mainder of the
A.)As long as you own your vehicle automobile man-
B.)One year ufacture's warran-
C.)The length of time the OEM would have warranted
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