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M14 Human Resource Questions with 100% Correct Answers | Verified | Latest Update 2024
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M14 Human Resource Questions with 100% Correct Answers | Verified | Latest Update 2024
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M14 Human ResourceAll of the following principles are illustrated in an organizational chart EXCEPT -
✔✔span of control.
*unity of direction.*
unity of command.
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chain of authority.
CORRECT
All three are among Fayol's 14 principles, though unity of direction refers to all workers
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being aligned toward one single outcome.
Cafeteria benefits plan - ✔✔Plan that allows employees to choose the benefits they
want.
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Chris and Amy, two coders on your team, have come to you complaining that Jane, the
discharge clerk, is deliberately holding back charts, causing a coding backlog. You are
not sure Jane is really the cause of this problem because Chris and Amy have a history
1
of blaming others for their work-related delays. To determine if Jane is truly a "problem
employee," it would be best to first - ✔✔observe Jane's interaction with others.
*determine the source of the conflict.*
request assistance from the Human Resources Department.
discretely ask other employees if they are having similar problems with Jane.
INCORRECT
You should first investigate to determine the cause of the conflict and address it
promptly. This matter should be treated confidentially; therefore, other employees
should not be involved by asking them if they have encountered similar issues.
Conflict is inevitable. What is the LEAST effective way to manage conflict? - ✔✔Limit
or control interaction when emotions are intense.
*Do not intervene: creative solutions often come from conflict.*
Encourage the parties to compromise by each willing to lose part of their position.
Use an objective third party to seek a constructive outcome for both parties.
, INCORRECT
Conflict management is an essential part of leading effective teams. Team leaders
must address conflicts so that members can work together to develop solutions that
are acceptable to all parties.
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During orientation, a new employee receives the employee handbook. All of the
following information about the employee handbook is true, EXCEPT that - ✔✔it
provides policies and procedures developed by management.
it must be reviewed periodically by legal counsel to avoid legal risk.
*it provides a contractual obligation to continued employment.*
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a receipt must be documented in writing.
INCORRECT
The *employee handbook *contains information about the *organization's policies,
procedures*, and so forth. It is not a contractual arrangement.
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Emma Miller, RHIA, interviewed *one* applicant for the new position of data analyst
and subsequently hired the applicant. During the 20-minute interview, she told the
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applicant about the department and hospital and what the job entailed. Much to
Emma's disappointment, this newly hired employee did not work out. What went
wrong? - ✔✔Emma asked too many questions during the interview.
*Emma failed to interview enough applicants.*
Emma should not have told the applicant anything about the hospital because that is
the responsibility of Human Resources.
Emma did not allow enough time for the interview.
INCORRECT
Interviewing more than one candidate provides a basis for comparison. For example,
the first interviewee may seem to be a great candidate, but subsequent interviews may
produce an even better candidate. Hiring managers should interview more than one
candidate to ensure that the best applicant is being selected.
Employee Assistance Program - ✔✔As an employee benefit, the Employee
Assistance Program provides services to employees who are experiencing personal
and/or work-related issues that may impact their job performance.
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