MGT 300 CH.5
______ are simplistic and often inaccurate beliefs about the typical characteristics of particular groups of
people. - ✔✔stereotypes
______ is the systematic tendency to use information about others in ways that result in inaccurate
perceptions. - ✔✔bias
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______ is the tendency to focus attention on individuals who are conspicuously different from us. - ✔✔The
salience effect
______ is the tendency to perceive others who are like ourselves more positively than we perceive people who
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are different. - ✔✔The similar-to-me effect
______ justice encourages managers to use fair procedures in making decisions and other organizational
activities. - ✔✔procedural
______ management can be improved by developing a culture of zero tolerance for discriminating against
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others. - ✔✔diversity
______ may be more important for minority members of organizations than for majority members. -
✔✔mentoring
1
A ______ is an abstract knowledge structure that is stored in memory and makes possible the interpretation
and organization of information about a person, event, or situation. - ✔✔schema
A diverse workforce can provide a source of competitive advantage by suggesting goods and services that will
allow the company to increase its market by ______. - ✔✔appealing to more diverse customers
A key issue for managers when it comes to religious diversity is recognizing and being aware of ______, with
particular attention being paid to ______. - ✔✔different religions and their beliefs; when religious holidays fall
A sexual harassment policy should contain: - ✔✔1.)Examples of types of behavior that are unacceptable,
2.)Procedure for employees to use to report instances of harassment,
3.)Discussion of the disciplinary actions that will be taken when harassment has taken place, and
4.)Commitment to educate and train organizational members about sexual harassment.
According to the text, Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of which of
the following? - ✔✔- race
- religion
- sex
- color
- national origin
, Accurate schemas allow for effective decisions, whereas inaccurate schemas are considered ______. -
✔✔dysfunctional
Because women tend to have control and influence on most consumer purchases, it's important to have
______. - ✔✔their perspective on boards of organizations
Besides patience, what else do managers need to understand and appreciate diverse perspectives? -
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✔✔flexibility
By looking at the numbers and distribution of ______ throughout the organization, managers can locate
potential diversity management problems. - ✔✔different minority groups and women
Employees typically mimic a manager's treatment of members of minority groups because ______. - ✔✔of the
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influence of the manager's authority and position
Gender ______ are a kind of stereotype. - ✔✔schemas
Handling the claim by a neutral third party, ensuring that complaints are handled promptly, protecting and fairly
treating victims, and ensuring alleged harassers are treated fairly are all part of the ______. - ✔✔procedures
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to investigate sexual harassment
Improving ______ can greatly help to improve the relationships between diverse organizational members. -
✔✔communication skills
1
Indicate which items on the following list are considered forms of sexual harassment. - ✔✔- quid pro quo
- hostile work environment
It is important to rely on ______ performance indicators whenever possible. - ✔✔objective
Knowingly denying diverse individuals access to opportunities and outcomes in an organization is known as
_________ discrimination. - ✔✔overt
Managers face many interpretation and fairness challenges when complying with the ADA including: - ✔✔-
having people with real disabilities hesitant to reveal their disability.
- having employees seeking unnecessary accommodations for disabilities they do not have
Managers should be flexible enough to incorporate the differing needs of ______ employees. - ✔✔diverse
Managers who are open to other points of view are more likely to ______. - ✔✔be willing to change their
minds when appropriate
Managers who make decisions based on the belief that Hispanic women are subservient, or that mothers are
unwilling to work as hard as single women are basing their decisions on ______. - ✔✔stereotypes
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