ch 1 the medical assistant ch 3 legal issues ch 4
ethical issues
____ issues stem from a belief system in which one makes judgements about right and wrong. - ✔✔moral
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a team-based model of care led by a personal provider who provides continuous and coordinated care
throughout a patient's lifetime to maximize health outcomes - ✔✔Patient-Centered Medical Home (PCMH)
accreditation - ✔✔the granting of approval to an institution of learning by an official review board after the
school has met specific requirements.
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Accrediting Bureau of Health Education Schools (ABHES) - ✔✔An accrediting body that provides
programmatic accreditation for medical assisting and other healthcare programs.
advocate - ✔✔one who pleads for or defends a cause or a person; someone who speaks for another person
altruism - ✔✔unselfish concern for the welfare of others; selflessness.
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ambulatory care centers that take care of patients with acute illness or injury and those with minor
emergencies; used quite often when patients cannot see their own provider - ✔✔urgent care center
1
an assortment of skills, tools, and practices by which to manage time during daily activities and when
accomplishing specific projects - ✔✔time management
autonomy - ✔✔independence, self-governing;
we are recognizing that the patient has a right to make determinations for him-herself. '
for example, the textbook states, "in the context of health care, when we recognize the autonomy of the
patient, we are recognizing that it is the patient who has the right to make decisions about his or her life,
health, and death.
beneficence - ✔✔requires people to do what is in the best interest of others. There are times when the
concept of beneficence is at odds with the concept of autonomy
burglary - ✔✔is similar to robbery: it involves the taking of money or property belonging to another. the
difference is that robbery involves a victim....
capacity - ✔✔the maximum amount that something can contain.
the ability to complete an action or task
, certified - ✔✔a. To confirm formally as true, accurate, or genuine: The police certified that a suspect had been
arrested.
b. To guarantee as meeting a standard:
civil law - ✔✔A law that governs relationships between individuals and defines their legal rights.
confidential - ✔✔revealed in confidence; secret information; being prudent and conscious - especially in
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regards to speech.
crimes are divided into two categories. identify and explain the difference between the two. -
✔✔misdemeanor: minor offense; punishable by law by less than one year in jail rather than a state prison
and felony: major offense; punishable intended to do significant harm, usually held in state prison rather than a
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jail
criminal law - ✔✔a system of law concerned with the punishment of those who commit crimes.
cryonics - ✔✔the practice or technique of deep-freezing the bodies of people who have just died, in the hope
that scientific advances may allow them to be revived in the future.
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damages - ✔✔Money sought as a remedy for a breach of contract or for a tortious(wrongful) act
defendant - ✔✔an individual or group being sued or charged with a crime
1
Define : Intercultural communication
List five examples - ✔✔communication between people who have different cultural traditions
1. Be culturally sensitive and aware
2. gain knowledge of the culture you have to adapt to
3. think of what the other person will interpret before saying
4. be aware of non-verbal cues you are giving
5. listen, encode, and decode carefully.
6. use pictures if you don't know what words to describe it
7. avoid using slang and local language
8. get a feedback
9. be observant
10. be open-minded and tolerant
11. respect others culture and people
12. be resourceful
13. don't be ethnocentric and bigotry
describe an ethical dilemma - ✔✔where two moral principles are in conflict, such as when there is no clear-cut
right or wrong on any matter. It might also be true when the right behavior leads to the wrong outcome.
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