MAN 320F Final Exam Study Guide
The FIRO-B theory deals with ____________ in teams.
(a) membership compatibilities
(b) social loafing
(c) dominating members
(d) conformity - Answer- A. membership compatibilities
It is during the ____________ stage of team development that members begi...
MAN 320F Final Exam Study Guide
The FIRO-B theory deals with ____________ in teams.
(a) membership compatibilities
(b) social loafing
(c) dominating members
(d) conformity - Answer- A. membership compatibilities
It is during the ____________ stage of team development that members begin to
come together as a coordinated unit.
(a) storming
(b) norming
(c) performing
(d) total integration - Answer- B. Norming
An effective team is defined as one that achieves high levels of task performance,
member satisfaction, and ____________.
(a) coordination
(b) harmony
(c) creativity
(d) team viability - Answer- D. team viability
Task characteristics, reward systems, and team size are all ____________ that can
make a difference in team effectiveness.
(a) processes
(b) dynamics
(c) inputs
(d) rewards - Answer- C. Inputs
The best size for a problem-solving team is usually ____________ members.
(a)no more than 3or4
(b)5to7
(c)8to10
(d) around 12to13 - Answer- B. 5 to 7
When a new team member is anxious about questions such as "Will I be able to
influence what takes place?" the underlying issue is one of ____________.
(a) relationships
(b) goals
(c) processes
(d) control - Answer- D. Control
Self-managing teams ____________.
(a) reduce the number of different job tasks members need to master
(b) largely eliminate the need for a traditional supervisor
(c) rely heavily on outside training to maintain job skills
(d) add another management layer to overhead costs - Answer- B. Largely reduce
the need for a traditional supervisor
,Which statement about self-managing teams is most accurate?
(a) They always improve performance but not satisfaction. (b) They should have
limited decision-making authority.
(c) They operate with elected team leaders.
(d) They should let members plan and control their own work - Answer- D. They
should let members plan and control their own work
When a team of people is able to achieve more than what its members could by
working individually, this is called ____________.
(a) distributed leadership
(b) consensus
(c) team viability
(d) synergy - Answer- D. Synergy
Members of a team tend to become more motivated and better able to deal with
conflict during the ____________ stage of team development.
(a) forming
(b) norming
(c) performing
(d) adjourning - Answer- C. Performing
The Ringlemann effect describes ____________.
(a) the tendency of groups to make risky decisions
(b) social loafing
(c) social facilitation
(d) the satisfaction of members' social needs - Answer- B. Social Loafing
Members of a multinational task force in a large international business should
probably be aware that ____________ might initially slow the progress of the team.
(a) synergy
(b) groupthink
(c) the diversity-consensus dilemma
(d) intergroup dynamics - Answer- C. The diversity-consensus dilemma
When a team member engages in social loafing, one of the recommended strategies
for dealing with this situation is to ____________.
(a) forget about it
(b) ask another member to force this person to work harder (c) give the person extra
rewards and hope he or she will feel guilty
(d) better define member roles to improve individual accountability - Answer- D.
better define member roles to improve individual accountability
When a person holds a prestigious position as a vice president in a top management
team, but is considered just another member of an employee involvement team that
a lower-level supervisor heads, the person might experience ____________.
(a) role underload
(b) role overload
(c) status incongruence
(d) the diversity-consensus dilemma - Answer- C. Status incongruence
, The team effectiveness equation states: Team effectiveness = ____________
*(Process gains - Process losses).
(a) Nature of setting
(b) Nature of task
(c) Quality of inputs
(d) Available rewards - Answer- C. Quality of Inputs
1. One of the essential criteria of a true team is ____________.
(a) large size
(b) homogeneous membership
(c) isolation from outsiders
(d) collective accountability - Answer- D. collective accountability
2. The team-building process can best be described as participative, data based,
and ____________.
(a) action oriented
(b) leader centered
(c) ineffective
(d) short term - Answer- A. action oriented
3. A person facing an ethical dilemma involving differences between personal values
and the expectations of the team is experiencing ____________ conflict.
(a) person-role
(b) intrasender role
(c) intersender role
(d) interrole - Answer- A. person-role
4. The statement "On our team, people always try to do their best" is an example of
a(n) ____________ norm.
(a) support and helpfulness
(b) high-achievement
(c) organizational pride
(d) personal improvement - Answer- B. high-achievement
5. Highly cohesive teams tend to be ____________.
(a) bad for organizations
(b) good for members
(c) good for social loafing
(d) bad for norm conformity - Answer- B. good for members
6. To increase team cohesiveness, one would____________.
(a) make the group bigger
(b) increase membership diversity
(c) isolate the group from others
(d) relax performance pressures - Answer- C. isolate the group from others
7. A team member who does a good job at summarizing discussion, offering new
ideas, and clarifying points made by others is providing leadership by contributing
____________ activities to the group process.
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