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CQM-C QUESTIONS AND ANSWERS GRADED A+ [LATEST UPDATE 2024]
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CQM-C QUESTIONS AND ANSWERS GRADED A+ [LATEST UPDATE 2024]
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CQM-C QUESTIONS AND ANSWERS GRADED A+ [LATEST UPDATE 2024]Key Topics:
1. Quality Management Systems (QMS)
○ Principles of QMS
○ ISO 9001 standards
○ QMS implementation and maintenance
2. Leadership and Strategic Planning
○ Leadership roles in quality management
○ Strategic planning and deployment
○ Performance measurement and management
3. Resource Management
○ Human resources management
○ Infrastructure and work environment
○ Resource allocation and management
4. Product and Service Realization
○ Design and development processes
○ Production and service delivery
○ Control of nonconforming outputs
5. Measurement, Analysis, and Improvement
○ Data analysis and performance metrics
○ Process improvement methodologies (e.g., Six Sigma, Lean)
○ Corrective and preventive actions
6. Customer Focus
○ Customer satisfaction and feedback
○ Customer relationship management
○ Quality in customer service
1. Which of the following is a primary objective of a Quality Management System
(QMS)?
○ A) Increase production costs
○ B) Ensure customer satisfaction
○ C) Minimize employee involvement
○ D) Reduce market competition
2. Answer: B) Ensure customer satisfaction
3. What is the purpose of a corrective action?
○ A) To address the cause of a nonconformity
○ B) To increase product features
○ C) To enhance employee satisfaction
○ D) To improve marketing strategies
4. Answer: A) To address the cause of a nonconformity
5. Which tool is commonly used for identifying and analyzing the root causes of a
problem?
○ A) Histogram
○ B) Pareto Chart
○ C) Fishbone Diagram
, ○ D) Control Chart
6. Answer: C) Fishbone Diagram
7. What is a key benefit of implementing Lean principles in a quality management
system?
○ A) Increasing inventory levels
○ B) Reducing waste and improving efficiency
○ C) Expanding production capacity
○ D) Increasing complexity in processes
8. Answer: B) Reducing waste and improving efficiency
9. How should a quality manager handle customer complaints to improve overall
quality?
○ A) Ignore minor complaints
○ B) Analyze complaints for trends and root causes
○ C) Focus only on the most frequent complaints
○ D) Redirect complaints to another department
10. Answer: B) Analyze complaints for trends and root causes
Preparation Tips:
● Review Study Materials: Go through official study guides, textbooks, and online
resources related to quality management.
● Practice Questions: Solve sample questions and take practice exams to familiarize
yourself with the question format and time constraints.
● Understand Key Concepts: Make sure you understand the principles and practices
related to quality management systems, leadership, resource management, and
continuous improvement.
1. What is the primary purpose of a quality audit?
○ A) To increase sales
○ B) To assess compliance with quality standards
○ C) To enhance marketing strategies
○ D) To reduce production time
2. Answer: B) To assess compliance with quality standards
3. Which tool is used to prioritize problems or issues based on their frequency or
impact?
○ A) Scatter Diagram
○ B) Pareto Chart
○ C) Control Chart
○ D) Flowchart
4. Answer: B) Pareto Chart
5. What does the acronym "ISO" stand for in ISO 9001?
○ A) International Standards Organization
○ B) International Safety Office
○ C) International Service Organization
○ D) International Standards Office
6. Answer: A) International Standards Organization
7. In the context of quality management, what does "TQM" stand for?
○ A) Total Quality Management
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