USPS Study Guide
Exam Questions
and Complete
Solutions Graded
A+
Denning [Date] [Course title]
, You have been asked to take on an additional sorting assignment. You are concerned that the time away
from your tasks will affect you completing your daily work on time. - Correct Ans: ML- Ask your
supervisor if taking on this assignment would affect you meeting your daily production goals.
LL -Decline the assignment because you would not meet your production goal.
A new employee asks you to help with something, but you have a lot of work to finish and a deadline to
meet. - Correct Ans: ML -Suggest they ask other coworkers for help. Offer to assist only if the other
coworkers cannot.
LL- Tell the new employee you cannot help and apologize because you are too busy
You are using a machine when suddenly it stops working. You tell your supervisor about the issue but
need to wait for it to be fixed to be able to finish your work on time. - Correct Ans: ML -Check to see if
there is another available machine you may use.
LL- Take your break early while you wait for the machine to get fixed.
There is a lot of work for everyone and production goals must be met today but you see a few
coworkers talking and standing around. - Correct Ans: ML- Encourage your coworkers to work together
so everyone can meet the production goal.
LL -Work faster and complete your coworkers' tasks to make sure the deadline is met.
Your coworker did not clean up her work area before she went on break, so you clean it up to avoid a
potential accident. She goes back to her work station after her break without noticing anything. -
Correct Ans: ML -Tell her to be more cautious and aware of her work area before she leaves and the
importance of cleaning procedures and safety precautions to avoid accidents.
LL -Don't say anything because you cleaned it up already.
You are working to complete a task and must meet a deadline. A coworker begins to ask you some
questions that you know the answers to and could explain, but that will take time away from the task
you are trying to finish. - Correct Ans: ML- Ask if they can wait since you need to complete your work.
LL- Let them know you cannot help because you have a deadline to meet.
You are asked by your supervisor to help put away items that are blocking a work station. You must
meet your production quota and are concerned that by helping, you won't have enough time to finish
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