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USPS Clerk Test OK Questions and Complete Solutions Graded A+
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USPS Clerk Test OK Questions and Complete Solutions Graded A+
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USPS Clerk Test OKQuestions and
Complete Solutions
Graded A+
Denning [Date] [Course title]
, Who does same duties as SSA but also supports back office? - Correct Ans: Sales and Services
Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - Correct Ans: The supervisor
What are some barriers to effective listening? - Correct Ans: noise, day dreaming, preoccupied, info
overload, environment, physical impairment, lack of interest assumptions, defensiveness, evaluating and
judging, clarification planning your response.
What is the difference between verbal and nonverbal communication? - Correct Ans: Verbal. Nonverbal,
body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - Correct Ans: No
minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - Correct Ans: priority mail express, priority mail,
first class package, ground, parcel return service, international
how can you obtain a PME label - Correct Ans: Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe each one - Correct
Ans: Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20 lbs over 84 inches. Dimensional
Weight-PM zones 5-9 that exceed 1 cubic foot. Oversized-Ground 5-9 108 inches up to 130
How do you build customer relationships? - Correct Ans: Positive attitude, listening, communication,
adapt to change, product knowledge, listen to your customer, be the best
What are two types of communication? - Correct Ans: Verbal and non-verbal
Commercial base pricing incentives apply to what - Correct Ans: postage only
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