USPS Sales & Services Associate Training
Exam Questions and Answers (Latest
Update 2024) Verified Answers (150
Questions)
Perception is - Correct Answer ✅Reality
What are our goals? - Correct Answer ✅Grow revenue,
increase market share, develop lifetime customers.
What are some non-verbal communication cues? - Correct
Answer ✅Body movement, facial expressions, personal
space.
The SSA shows communication is occurring when they ask
the hazmat question? - Correct Answer ✅True.
Communication skills require you to practice actively
attending. What does S.O.L.E.R. represent? - Correct
Answer ✅Squarely face the person. Open your posture. Lean
towards the sender. Eye contact. Relax.
,USPS Sales & Services Associate Training
Exam Questions and Answers (Latest
Update 2024) Verified Answers (150
Questions)
What is a value proposition? - Correct Answer ✅The value
to the customer of the product features and benefits....how
the customer feels the product meets their needs.
What is "need satisfaction selling"? - Correct Answer ✅The
understanding of a customer's needs through the use of
probing questions and careful listening.
What are some examples of the use of the "language of
needs"? - Correct Answer ✅I need, I want, I'm looking for,
It's important, etc.
When you sell maximum value you are meeting the
customer's __________. - Correct Answer ✅Needs.
What is a need? - Correct Answer ✅A desire to improve or
accomplish something.
,USPS Sales & Services Associate Training
Exam Questions and Answers (Latest
Update 2024) Verified Answers (150
Questions)
An informed mutual decision with the customer on
service/products is ___________. - Correct Answer ✅A
successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging
customers? - Correct Answer ✅Greet, Inquire, Suggest,
Thank.
A common myth in communication is that listeners receive
the same ______ all the time. - Correct Answer ✅Message.
If you ask a customer if they would like to send a package
Priority Mail Express, which is guaranteed to arrive tomorrow,
with $100 insurance and tracking included.....what park of
G.I.S.T. would this be? - Correct Answer ✅Suggest.
Once you determine how a customer wants to mail a package
and have offered additional insurance, what additional
products may you suggest? - Correct Answer ✅Stamps, PO
What is the maximum weight for any package? - Correct
Answer ✅70 lbx.
How do you determine the dimensions of a mailpiece? -
Correct Answer ✅Combine the length plus girth.
What are the 5 processing categories? - Correct Answer
✅Letters, flats (large envelopes), machinable parcels (SPRS),
irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? - Correct Answer ✅Clean,
stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a
parcel? - Correct Answer ✅130" for standard post only.
Oversize charges will apply for packages exceeding 108".
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