CPHQ CERTIFICATION EXAM NEWEST
ACTUAL EXAM QUESTIONS AND
DETAILED CORRECT ANSWERS WITH
RATIONALES (VERIFIED ANSWERS) |
2025
1. A hospital has implemented a quality program to
improve the overall quality of patient care. It has
discovered, however, that the program is running over
budget, so the hospital administrative board conducts a
review program to see if it should move forward with the
program. What is the healthcare quality professional's role
in this situation?
A. Create a committee to review the quality program and
develop a list of reasons to keep the program
B. prove to the board that the quality program should
continue
C. assist the board in making a final decision about the
quality program
D. evaluate the financial benefits of the program and
demonstrate these to the board Correct Answer D.
Evaluate the financial benefits of the program and
demonstrate these to the board
2. A hospital has discovered the performance of one of its
departments is consistently below the expected standards.
The hospital administration wants to locate the source of
the problems to see improvement in the department within
,six months. What is the healthcare quality professionals
role?
A. Research the problems and develop a program that
applies current standards to the department
B. Recommend the hospital replace the current
administration of the individual department
C. advise a performance improvement team to be
assembled to review and address the shortcomings
D. review the expected standards and submit these to the
department for immediate action Correct Answer C.
Advisor performance improvement team to be assembled
to review and address the shortcomings
3. A physician who has a high mortality rate compared to
others in a facility should first be:
A. counseled by the department chair person
B. evaluated by the ongoing professional practice
evaluation (OPPE) and focused professional evaluation
(FPPE) committee
C. suspended until further action can be determined in the
interest of patient safety
D. subjected to more in-depth review of cases Correct
Answer D. Subjected to more in-depth review of cases
4. A healthcare quality professional has all the following
responsibilities toward improving patient safety except:
A. Helping develop a patient safety program
B. Incorporating new technology into a patient safety
program
C. appoint a supervisor for a patient safety program
,D. setting and reviewing goals for a patient safety program
Correct Answer C. Appoint a supervisor for a patient
safety program
5. One difference between continuous quality
improvement and traditional quality assurance is a quality
improvement always:
A. Requires the application of statistical process control
B. excludes monitoring and evaluation of care provided
C. focuses on systems or processes
D. addresses potential problems Correct Answer C.
Focuses on systems or processes
6. To decrease costs the hospital has been hiring outside
consultants to perform many of its tasks but there are
concerns that the performance of many of these
consultants does not meet the state's standards for the
hospital's operation. What is the healthcare professional's
role in this situation
A. Create simulated activities to test the consultants and
see if they are meeting the standards
B. develop educational programs to assist the consultants
and ensure standards are met
C. supply the consultants with information about state
standards and ensure full compliance
D. review activities of the consultants and report the
results to the hospital administration Correct Answer D.
Review activities of the consultants and report the results
to the hospital administration
, 7. When is the time for sharing during a meeting?
A. One hour before hand
B. at the beginning
C. in the middle
D. at the end Correct Answer B. At the beginning
8. Which of the following should be included in an annual
report to the governing body?
A. meeting minutes
B. team achievements
C. incident occurrence reports
D. physician peer reviews Correct Answer B. Team
achievements
9. The healthcare quality professional is responsible for
the overall coordination of accreditation survey activities.
Responsibilities will most likely include:
A. educating staff to all standards writing the survey report
and completing the survey application
B. developing a protocol for a mock survey conducting
unannounced surveys and challenging the survey report
C. facilitating self assessments of compliance with
standards communicating new requirements to pertinent
parties and distributing the survey agenda
D. preparing for unannounced surveys disseminating the
survey report and developing new standards Correct
Answer C. facilitating self assessments of compliance with
standards, communicating new requirements to pertinent
parties and distributing the survey agenda
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