Levels of management correct answers Typical business (board of directors)
Top Managers: Chief executive officer, president, Vice President
Middle Managers: Division manager, regional manager, plant manager
First-line managers: Department lead, Supervisor, team leader
Nonmanagerial Worker...
First-line managers: Department head, Supervisor, team leader
Nonmanagerial Workers:
Accountability correct answers The requirement of one person to answer to a higher authority
for performance achieved in his or her area of work responsibility
The upside-down pyramid correct answers • The manager as a coach
• Customers and non-managerial workers are at the top
Top
Customers and clients- ultimate beneficiaries of the organization's efforts
Serve ^
Operating workers- do work directly affecting customer/client satisfaction
support ^
Team leaders and manager- help the operating workers do their jobs and solve problems
Support^
Top managers- keep organization's mission and strategies clear
Bottom
The management process correct answers • Planning - the process of setting performance
objectives and determining what actions should be taken to achieve them
• Organizing - the process of assigning tasks, allocating resources and coordinating the
activities of individuals and groups.
• Leading - the process of arousing people's enthusiasm to work hard and inspiring their
efforts to fulfill plans and accomplish objectives
• Controlling - the process of measuring work performance, comparing results to objectives
and taking corrective action.
Mintzberg's Managerial Roles correct answers Interpersonal- how a manager interacts with
other people (figurehead, leader, liaison)
, Informational- how a manager exchanges and processes information (monitor, disseminator,
spokesperson)
Decisional- how a manager uses information in decision making (entrepreneur, disturbance
handler, resource allocator, negotiator)
Kat's Management Skills correct answers Conceptual skills- the ability to think analytically
and achieve integrative problem solving
(Top Level uses this most)
Human skills- the ability to work well in cooperation with other persons; emotional
intelligence-- the ability to manage ourselves and relationships effectively
Technical skills- the ability to apply expertise and perform a special task with proficiency
(Lower level uses this more)
Organizational Behavior correct answers Study of human behavior in organizations. An
interdisciplinary field devoted to understanding individual and group behavior, interpersonal,
processes, and organizational dynamics
What are the scientific foundations of organizational behavior? correct answers •
Interdisciplinary body of knowledge
• Use of scientific methods
Models - simplified views of reality that attempt to explain real-world phenomena
Independent variables - presumed causes that influence dependent variables
Dependent variables - outcomes of practical value and interest that are influenced dependent
variables
Dependent variables - outcomes of practical value and interest that are influenced by
independent variables
Common scientific research methods in organizational behavior correct answers Sources of
research insight in OB
>Field studies- in real-life organizational settings
>laboratory studies- in simulated and controlled setting
>Case studies- looking in depth at single situations
>Survey studies- using questionnaires and interviews in sample populations
>Meta analyses- using statistics to pool results of different empirical studies
Organizations and the External Environment correct answers • Organizations - are collections
of people working together to achieve a common purpose
• Open systems - transform human and material resource inputs into finished goods and
services
• Complex adaptive systems - interact and adapt with their environments to survive
Organizations as Open Systems interacting with their environments correct answers Initial
Experience- personal experiences, classroom as an organization, in-class exercises,
simulations, group project assignments, cases
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