Supervisory Management Final PASSED Exam Questions and CORRECT Answers
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Course
Supervisory Management
Institution
Supervisory Management
Supervisory Management Final PASSED
Exam Questions and CORRECT Answers
Perceptions - CORRECT ANSWER- way ppl interpret reality
Prejudices - CORRECT ANSWER- negative conclusions abt a category of ppl based on a
stereotype
Motivation - CORRECT ANSWER- giving ppl incentives that cause them to ac...
Supervisory Management Final PASSED
Exam Questions and CORRECT Answers
Perceptions - CORRECT ANSWER- way ppl interpret reality
Prejudices - CORRECT ANSWER- negative conclusions abt a category of ppl based on a
stereotype
Motivation - CORRECT ANSWER- giving ppl incentives that cause them to act in desired
ways
Flextime - CORRECT ANSWER- policy that grants employees some leeway in choosing
which 8 hrs a day or which 40 hrs a week to work
Job sharing - CORRECT ANSWER- arrangement in which 2 part-time employees share the
duties of one full-time job
Reinforcement - CORRECT ANSWER- desired consequence or the ending of a negative
consequence, either of which is given in response to a desirable behavior
Punishment - CORRECT ANSWER- unpleasant consequence given in response to
undesirable behavior
Behavior modification - CORRECT ANSWER- use of reinforcement theory to motivate ppl
to behave in a certain way
Piecework system - CORRECT ANSWER- payment according to the quantity produced
Commissions - CORRECT ANSWER- payment linked to amt of sales
Group-incentives plan - CORRECT ANSWER- financial incentive plan that rewards a team
of workers for meeting or exceeding an objective
, Profit-sharing plan - CORRECT ANSWER- group incentive plan under which the company
sets aside a share of its profits and divides it among employees
Gainsharing - CORRECT ANSWER- group incentive plan where org encourages employees
to participate in making suggestions and decisions, then rewards the group w a share of
improved earnings
Job rotation - CORRECT ANSWER- moving employees from job to job to give variety
Cross-training - CORRECT ANSWER- training in the skills required to perform more than
one job
Job enlargement - CORRECT ANSWER- effort to make a job more interesting by adding
more duties
Job enrichment - CORRECT ANSWER- incorporation of motivating factors into a job - in
particular, giving the employee more responsibility and recognition
Pygmalion effect - CORRECT ANSWER- direct relationship b/w expectations and
performance
insubordination - CORRECT ANSWER- deliberate refusal to do what the supervisor or other
superior asks
counseling - CORRECT ANSWER- process of learning about an individual's personal
problem and helping him or her to resolve it
directive counseling - CORRECT ANSWER- approach to counseling where supervisor asks
employee questions abt specific prob; when supervisor understands prob, he suggests ways to
handle it
nondirective counseling - CORRECT ANSWER- approach to counseling where supervisor
primarily listens, encouraging the employee to look for source of prob and propose solutions
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