ASAP PACE CERTIFICATE EXAM WITH GUARANTEED ACCURATE ANSWERS |VERIFIED
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Course
ASAP PACE CERTIFICATE
Institution
ASAP PACE CERTIFICATE
Convergent thinking - Accurate AnswerRelies on reason and logic to find the one best answer to a question.
Divergent thinking - Accurate AnswerFocuses on producing a broad variety of ideas.
interpersonal communication - Accurate Answerthe exchange of thoughts, feelings, and beliefs between tw...
ASAP PACE CERTIFICATE EXAM
ASAP PACE CERTIFICATE EXAM 2024\2025 WITH GUARANTEED ACCURATE
ANSWERS |VERIFIED
Convergent thinking - Accurate Answer✅✅Relies on reason and logic to find the
one best answer to a question.
Divergent thinking - Accurate Answer✅✅Focuses on producing a broad variety of
ideas.
interpersonal communication - Accurate Answer✅✅the exchange of thoughts,
feelings, and beliefs between two or more people
Why do we communicate interpersonally? - Accurate Answer✅✅Share and
collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
,Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication - Accurate Answer✅✅verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication - Accurate Answer✅✅1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
night?"
Critical communication: a higher level of importance, having a phone call with a
project owner about a status update.
Effective communicators adjust their communication based on the level of
intensity and where they are on the communication scale. You have to adapt as the
convo ebbs and flows.
,Crucial Communication Components - Accurate Answer✅✅Opposing opinions,
high stakes, strong emotions
Communication Cycle - Accurate Answer✅✅Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication - Accurate Answer✅✅1. Word Choice
2. Tone of Voice
3. Body Language
components of communication - Accurate Answer✅✅Words - 10% importance,
but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of voice in an
email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
Word Choice (% of meaning) - Accurate Answer✅✅10%
Tone of Voice (% of meaning) - Accurate Answer✅✅35%
, Body Language (% of meaning) - Accurate Answer✅✅55%
Word Choice - Accurate Answer✅✅Choose words wisely. Words to avoid are:
Vague words, unclear words, buzzwords, jargon, obscure, too many words.
Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO
THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO
CONVERY MESSAGE
Tone of Voice Elements - Accurate Answer✅✅Pitch, Pace, Volume, Inflection,
Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
Body Language Elements - Accurate Answer✅✅Eye Contact, Facial Expression,
Positioning, Gestures
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