Uniqlo Supervisor Test 1 Questions with Answers
Uniqlo Brand Message - Answer-UNIQLO is a modern Japanese company that inspires the world to dress casual.
FR Mission and Vision - Answer-We will provide quality, basic casual clothes at the lowest prices on the market.
Our clothing will be fa...
Uniqlo Supervisor Test 1 Questions
with Answers
Uniqlo Brand Message - Answer-UNIQLO is a modern Japanese company that inspires
the world to dress casual.
FR Mission and Vision - Answer-We will provide quality, basic casual clothes at the
lowest prices on the market.
Our clothing will be fashionable and suitable for anyone, anywhere, and anytime.
To achieve this goal, we will commit ourselves to a management model that controls
costs while streamlining production schedules and minimizing retail prices.
We will provide customers with the highest quality service by meeting their demands
and offering service that exceeds their expectations.
We will provide a pleasant working environment in which our world-class employees
cna produce innovative results as a team, instead of running a bureaucratic
organization.
We will become the world's number one casual clothing company by targeting a 30%
annual growth in sales and profit.
Associates eval - Answer--Understands UNIQLO's basic principles and handles all
basic store operations according to the rules.
-Acts according to the UNIQLO policies and rules
Advanced associates eval - Answer--Understands the basic principles of UNIQLO and
executes all basic store operations at a high service and productivity level.
-Sets an example and acts as a trainer to educate other staff.
Senior associates eval - Answer--Conducts assistant store manager operations during
specified business hours.
-Under the direction of the store manager, manages and operates the store business for
a limited range of responsibilities.
Sales Floor Fundamental Principle 1 - Answer-The sales floor is the only place where
retailers can earn money.
, Sales Floor Fundamental Principle 2 - Answer-The sales floor is a reflection of all
company employees. The true image of yourself and your company will be reflected on
the sales floor.
Sales Floor Fundamental Principle 3 - Answer-The sales floor is where all the costs
incurred by the company are concentrated. This begs the question, "Are these costs
really necessary?".
Sales Floor Fundamental Principle 4 - Answer-The sales floor is a report card. Even if
your employees are capable and your business management strategies are
praiseworthy, your final score will be zero if the sales floor is weak.
Sales Floor Fundamental Principle 5 - Answer-Measure sales floor standards against
the strictest customer standards. At least once a day, go to your store and give it a
detailed inspection from the perspective of your toughest customers.
Sales Floor Fundamental Principle 6 - Answer-The sales floor exists for the customers,
not for the employees. You will harm your business if you rationalize the use of the
sales floor according to the needs and desires of employees.
Sales Floor Fundamental Principle 7 - Answer-The best sales floor allows customers to
shop without thinking. Consider whether the sales floor allows you to truly buy clothes
as easily as you can buy a magazine in a bookstore.
Sales Floor Fundamental Principle 8 - Answer-The fundamental operating principle of
the sales floor is that all staff members are capable of doing everything. Is there an
employee that specializes in doing the sorting? There should not be.
Sales Floor Fundamental Principle 9 - Answer-There are not any sales floors that
represent the sales floors of all shops. There are only the individual sales floors of each
store.
Sales Floor Fundamental Principle 10 - Answer-An excellent sales floor cannot be made
solely by using a manual. Employee morale and a service mentality are the most
important factors.
Ten Principles of Handling Customer Complaints - Answer-1. Actively encourage
complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer
complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
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