Exam (elaborations)
Six Sigma and Lean Questions with Accurate Answers
- Course
- Institution
Exam of 8 pages for the course Lean Six Sigma at Lean Six Sigma (Six Sigma and Lean)
[Show more]
Content preview
Six Sigma and LeanPerformance Quality
eg (faster, longer life, more functions, price, cost, etc.) - answerthe features defined by
the design Specifications
during product or service creation and development - answerWhen is performance
quality defined?
Conformance quality - answerquality determined by the execution of the specifications
and processes, How well you meet the specifications
100% - answerpercent of time after the product or service is defined that the focus is on
conformance to specification
junk - answerwhat people associated with "Made in Japan" after WWII
W. Edwards Deming and J.M. Juran - answertwo Americans invited to Japan post WWII
to train the Japanese in quality management
highest quality and most competitive - answerdescription of Japanese products after
Deming and Juran worked with them
Western Electric (AT&T) Walter A Shewart in the 20's - answerWhere do Deming and
Juran's roots trace back to (person and company)
1. Everyone in the workplace is responsible for quality
2. Everyone has a direct customer (next person in the supply chain) - answerTotal
Quality management (2 main characteristics)
85% - answerAmount of quality that leadership is responsible for
all equal (Safety is 1st among equals) - answerweights of focus given to Quality, Safety,
Cost and Delivery respectively
provide tools, training, and culture - answerleadership role in Total Quality management
~Be a zero defect producer - Do it right the first time
~Be an inspector- catch defects as they happen
"Walk and Chew Gum at the Same Time" - answerEverybody's role in Total Quality
Management
, Quality circles - answerinvented by Kaoru Ishikawa at Tokyo University: Utilizes teams
of workers to brainstorm, identify quality problems and propose process improvements
to eliminate defects
Quality is Free - answerBook written by Philip Crosby with a simple title expressing that
the cost of quality is made up for by the money saved by a more quality process
conformance to requirements - answerDefinition of Quality according to Crosby's
Absolutes
prevention - answerThe System of Quality according to Crosby's absolutes
Zero Defects - answerThe performance standard according to Crosby's Absolutes
price of non-conformance - answerThe measurement of quality according to Crosby's
absolutes
~Product or Service normally contains significant numbers of defects
~Extensive rework and customer issues
~Leadership does not provide clear performance standard
~Leadership does not know cost of non-conformance
~Leadership denies that it is the cause of the problem - answerProfile of a problem
organization
1. Cost
2. Delivery
3. Quality
4. Safety - answerold hierarchy of company priorities
cost of failure decreases as % good increases, cost of prevention and inspection
increases as % good increases, Total cost of quality is a parabola centered in the
middle of the graph - answergraph of cost per "good" unit vs. % good
International Organization for Standardization 9001:2008 (ISO) - answerA standard for
quality management system that can be certified
99..4 - answer% in spec (yield) at 6 sigma levels of quality / Defects per million
operations *These values have been adjusted for anticipated process shift
Upper specification Limit and Lower specification limit - answerWhat limits are 6 sigma
away from the mean?
3.8 sigma - answerhow many sigma for 99% quality?
10-15% - answerpercent of revenue lost in inefficiencies in a 3 sigma company
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller julianah420. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79650 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now