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Lean Six Sigma Green Belt Chapter 1, Questions with correct Answers
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Lean Six Sigma Green Belt Chapter 1
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Lean Six Sigma Green Belt Chapter 1What is the primary approach employed by Lean Six Sigma to reduce the number of
defects? - answer Reduce process variability at the source through redesign or process
controls.
National Fiduciary Guaranty Bank has been losing market share in home mortgage
lending over the last several years. Surveys indicate very low customer satisfaction
ratings for the home mortgage process. The bank recently chartered a Lean Six Sigma
team to address the performance problem. The team has examined several process
factors, including loan pricing, credit requirements, loan closing cycle-time and
employee training as they relate to customer satisfaction and new loan volume. Which
of the following are potential key process inputs in the bank's home mortgage business?
- answerLoan Pricing, Credit Requirements, Employee Training
The sales department at Unicorn Retail is dealing with high volumes of customers due
to their recent advertising drive and is looking to streamline their check-out process.
Which of the following are only inputs to the check-out process? - answerPrice of
merchandise, Discount amount, Credit card information
The expression Y=f(X) is often used to describe the relationship between process inputs
and the process output. Which description of Y=f(X) is most accurate? - answerThe
process output (Y) is a function of the process inputs (X)
Once high-level customer needs are identified, what is the next step in determining the
CTQC's of a process? - answerExpress the needs in more detail to identify specific
drivers
What is the primary purpose of Lean Six Sigma? - answerImprove profitability and/or
other key performance metrics.
Please fill in the blank: The Lean Six Sigma improvement process begins with a close
understanding of ______. - answerCustomer Needs
What is the strongest guiding force of Lean Six Sigma decision-making? - answerData
and statistical analysis.
When Six Sigma and Lean Methods are used together, they complement each other. As
a general rule, what are the primary areas of focus for both Six Sigma and Lean? -
answerSix Sigma - Improve Quality; Lean - Reduce Process Cycle-time.
, A team is working to reduce the inventory of locally-stored supplies by developing a new
replenishment system to supply them as needed. Which lean principle best supports
this activity? - answerRespond to Pull
The cost of internal product/process testing can be categorized as - - answerAppraisal
cost
ALL of the following contribute to the cost of poor quality. Which selection does not fit
into the categories of Internal Failure, External Failure, or Appraisal? - answerCost of
planning, training, and process control
At what step in the DMAIC process are efforts made to identify the root cause of
process variability? - answerAnalyze
What is the primary purpose for creating a Process Map early in a process improvement
project? - answerTo identify the process steps and their sequence
Thought Process Maps are used to organize and document team activities. After
answering the first question based on the first action taken, what is the most likely next
step? - answerAsk another question.
Which of the following is NOT a primary role or responsibility of a Black Belt? -
answerAllocate funds and human resources to Lean Six Sigma projects.
Which of the following is NOT one of the 8 wastes? - answerMeetings
Which of the following statements is MOST correct regarding Project Charters? -
answerThe Charter defines the project mission.
Which of the following is NOT a key requirement of a successful Project Charter? -
answerA problem statement that is drafted by the team leader only.
Which is the best example of Lean Six Sigma's purpose? - answerMeeting customer
requirements.
Which of the following determines the Critical Path? - answerThe sequence of
interdependent tasks with the longest combined lead time.
During the team development process, at what step do team members reconcile their
competing loyalties, agendas, and responsibilities? - answerNorming
What action could you take to help your team progress through the storming phase? -
answerUse the S.M.A.R.T. process to guide objective/goal-setting.
Which of the following is not part of the change leadership process? - answerEliminate
functional reporting structures.
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