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ET-461 Lean Six Sigma Questions with correct Answers
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ET-461 Lean Six Sigma
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ET-461 Lean Six SigmaSix sigma project benefits could include all of the following, EXCEPT: - answer
Increased defects
Deming insisted that most of the problems with quality are the responsibility of
management. He based this claim on: - answerThe 94% - 6% rule
Temporary quality planning: - answerMay be necessary to resolve emergency situations
Dr. W. Edwards Deming was most critical of which of the following groups? - answer
Management
In considering the teachings of the following quality giants, who would be identified as
holding management responsible for quality? - answerI. Juran II. Deming III. Crosb
One plant manager's favorite saying was: "When eating a ham and egg breakfast,
remember that the chicken was involved but the pig was committed." In this saying,
please identify the participant that is implied to be empowered. - answerThe pig
The quality department uses an annual review process during which the past year's
performance is evaluated, and goals and objectives are set for the individuals. Which of
the following is the key constraint when setting goals and objectives for an individual? -
answerThey must be consistent with departmental and company goals and objectives
Zero defects, as an employee motivational tool, is attributable to which of the following?
Juran
Crosby
Deming - answerNone of the above
In comparing the views on quality of Crosby, Deming, and Juran, it can be said that
they: - answerAll saw management as being responsible for quality
"Adopt the new philosophy" means that: - answerManagement must addressing their
responsibilities and initiate change leadership
If an organization was experiencing nearly 67,000 DPMO (defects per million
opportunities) they would likely be near which sigma level? - answer3
In some literature, the Deming cycle is referred to as a "helix." What is meant by this
term? - answerIt should spiral upwards like a pinwheel in the direction of improved b.
performance
, Hidden customers of an organization are often: - answerEnvironmental and
governmental agencies
Which of the following quality gurus is most closely associated with the term total quality
management? - answerFeigenbaum
Which two of the following quality gurus and statesmen are most clearly identified with
the comment "the secret of success is constancy of purpose"?
I. Dr. Joseph Juran
II. Philip Crosby
III. Dr. W. Edwards Deming
IV. Benjamin Disraeli - answerDr. W. Edwards Deming, Benjamin Disraeli
Its fair to say the W. Edwards Deming was not very enthused about benchmarking.
What was his major objection to the process? - answerCompanies should spend more
time understanding their own process
The physical examination of auditee controls such as methods, practices, procedures,
policies, and documentation is called. - answerAudit field verification
Which two of the following quality gurus and statesmen are most clearly identified with
the comment "the secret of success is constancy of purpose"?
I. Dr. Joseph Juran
II. Philip Crosby
III. Dr. W. Edwards Deming
IV. Benjamin Disraeli - answerIII. Dr. W. Edwards Deming
IV. Benjamin Disraeli
Short-term quality plans are: - answerManageable using project management methods
In the PDSA cycle, as described by W.Edwards Deming, the S stands for: -
answerStudy
What would occur if the quality goals were not a part of the strategic plan? -
answerThere would not be as much emphasis on quality
Which of the following statements is an INCORRECT description of QFD? - answerIt is
similar to project management
Strategic goals must be subdivided. Thus, they are: - answerDeployed
The new problem solving tool which incorporates PERT and CPM techniques into a
project flow chart is called: - answerActivity network diagram
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