URAC 3.0 &
ACHC
Preparation
Audit
Questions(fully
solved)
Patient Care: What is your involvement in
patient management? - answer Patient
management involves prescription
dispensing, reimbursement, counseling, and
patient clinical care activities we do. My
involvement depends on the role I am
assigned for the day.
Patient Care: How do we promote drug
adherence? - answer During initial
,counseling, we discuss the importance of
medication compliance, refill reminder calls,
recommendations to alleviate any side
effects, and assistance obtaining financial
assistance when needed.
Patient Care: How do you collaborate with
physicians or other healthcare providers
involved in patient care? - answer We
communicate with patients regularly in
person and over the phone. If the patient has
any issues or if we have a recommendation/
update, we will call or fax their prescriber a
communication.
Patient Care: How do you advocate for a
patient's access to drugs? - answer We have
access to many Limited Distribution Drugs
(LDDs) within the Walgreens chain. We also
help with prior authorizations and get
patients signed up for financial assistance
programs if needed.
Patient Care: How do you help with prior
authorizations and appeals to ensure access
to medications? - answer We help facilitate
, the process by working with the insurance
company and coordinate obtaining
documents from the prescribers.
Patient Care: Can you explain how patient
language barriers, cultural beliefs, and
disabilities are addressed? - answer We
speak to all patients in a culturally
competent manner. We have access to
patient leaflets in 16 languages, the Dial-A-
Pharmacist translator tool via IC+, Voyce Oral
Services (855-296-8838) are available for
languages not listed in IC+ and hearing
impaired customers. Written Language
Translation Services are available via
.
Detailed information on Pharmacy Translation
Services is available at StoreNet > RX >
Patient Care > Patient Services > Translation
Services.
Patient Care: If a Patient Emergency
Situation arises, such as a suicide threat,
what would you do? - answer Keep the
patient on the phone and signal a team
member to call 911 as outlines in our Patient
Crisis and Emergency Situation policy. All
ACHC
Preparation
Audit
Questions(fully
solved)
Patient Care: What is your involvement in
patient management? - answer Patient
management involves prescription
dispensing, reimbursement, counseling, and
patient clinical care activities we do. My
involvement depends on the role I am
assigned for the day.
Patient Care: How do we promote drug
adherence? - answer During initial
,counseling, we discuss the importance of
medication compliance, refill reminder calls,
recommendations to alleviate any side
effects, and assistance obtaining financial
assistance when needed.
Patient Care: How do you collaborate with
physicians or other healthcare providers
involved in patient care? - answer We
communicate with patients regularly in
person and over the phone. If the patient has
any issues or if we have a recommendation/
update, we will call or fax their prescriber a
communication.
Patient Care: How do you advocate for a
patient's access to drugs? - answer We have
access to many Limited Distribution Drugs
(LDDs) within the Walgreens chain. We also
help with prior authorizations and get
patients signed up for financial assistance
programs if needed.
Patient Care: How do you help with prior
authorizations and appeals to ensure access
to medications? - answer We help facilitate
, the process by working with the insurance
company and coordinate obtaining
documents from the prescribers.
Patient Care: Can you explain how patient
language barriers, cultural beliefs, and
disabilities are addressed? - answer We
speak to all patients in a culturally
competent manner. We have access to
patient leaflets in 16 languages, the Dial-A-
Pharmacist translator tool via IC+, Voyce Oral
Services (855-296-8838) are available for
languages not listed in IC+ and hearing
impaired customers. Written Language
Translation Services are available via
.
Detailed information on Pharmacy Translation
Services is available at StoreNet > RX >
Patient Care > Patient Services > Translation
Services.
Patient Care: If a Patient Emergency
Situation arises, such as a suicide threat,
what would you do? - answer Keep the
patient on the phone and signal a team
member to call 911 as outlines in our Patient
Crisis and Emergency Situation policy. All
