Exam (elaborations)
URAC 3.0 and ACHC Audit Questions with 100- correct answers.
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URAC 3.0 and ACHC Audit Questions with 100- correct answers.
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URAC 3.0 andACHC Audit
Questions with
100% correct
answers
What is your involvement in patient
management? - answer Involves prescription
dispensing, reimbursement, counseling, and
patient clinical care activities we do. My
involvement depends on the role I am
assigned for the day.
How do we promote drug adherence? -
answer Initial counseling on the importance
of compliance, refill reminder calls,
recommendations to alleviate any side
,effects, and assistance obtaining financial
assistance as needed.
How do you collaborate with physicians or
other healthcare providers involved in
patient care? - answer We communicate with
patients regularly in person and over the
phone. If the patient has any issues or if we
have a recommendation/update we will call
or fax their prescriber.
How do you advocate for a patient's access
to drugs? - answer We have access to many
limited distribution drugs. We also help with
prior auths and get patients signed up for
financial assistance programs.
How do you help with prior authorizations
and appeals? - answer We work with the
insurance company and coordinate obtaining
documents from the prescribers.
Can you explain how patient language
barriers, cultural beliefs and disabilities are
addressed? - answer We speak to all patients
,in a culturally competent manner. We have
access to leaflets in 16 languages, the Dial-a-
pharmacist translator tool via IC+, Voyce oral
services (855-296-8838) are available for
languages not listed in IC+ and hearing
impaired customers. Written language
translation services via
translation.services@walgreens.com.
(detailed info storenet> RX> Patient care>
Patient services> translational services)
If a patient emergency situation arises, such
as a suicide threat what would you do? -
answer Keep the patient on the phone and
get a team member to call 911 as outlined in
our patient crises and emergency situation
policy. All other emergency situations are
referred to a pharmacist immediately.
Can team members explain how we refer
patients to external pharmacies if the
patients needs cannot be met? - answer In
situations where patients needs cannot be
met by our pharmacy (ie: Walgreens out of
coverage network) we inform the patient
immediately and work to transfer care to the
, pharmacy the patient chooses. Transfer
logs/records are available from IC+.
How do you offer clinical support or refer a
patient to external support groups for help
when needed? - answer Information
regarding patient support services are
available from our staff by telephone, email,
and in person during open hours. A
pharmacist is always available to provide
clinical support. When needed, we refer
patients to local or national disease support
groups. Our intranet site has a list of support
groups to refer to as well as disease state
support networks.
How do you communicate patient rights and
responsibilities? - answer They are mailed
along with the welcome booklet (excluding
HIV patients) and is managed through
Asembia1. These materials are available in
print on-site and also posted on our website
for patients who do not want to receive
mailing materials.
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