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435 Final Exam Terms in this set (119) Conceptual Skills the ability to handle diverse and complex situations while considering long-term or ripple effects of decisions. Interpersonal Skills the ability to work with and through others o accomplish goal$9.99
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435 Final Exam Terms in this set (119) Conceptual Skills the ability to handle diverse and complex situations while considering long-term or ripple effects of decisions. Interpersonal Skills the ability to work with and through others o accomplish goal
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Course
CGAP - Certified Government Auditing Professional
Institution
CGAP - Certified Government Auditing Professional
435 Final Exam
Terms in this set (119)
Conceptual Skills the ability to handle diverse and complex situations while considering long-term or ripple effects of decisions.
Interpersonal Skills the ability to work with and through others o accomplish goals. Includes observing behaviors and ad...
the ability to handle diverse and complex situations while considering long-term or
Conceptual Skills
ripple effects of decisions.
the ability to work with and through others o accomplish goals. Includes observing
behaviors and adjusting accordingly.
Interpersonal Skills
-Some experts think that "emotional intelligence" is critical to be a successful manager.
Awareness and use of feelings to guide management strategy
technical information, methods, and equipment involved in a discipline . Necessary for
Technical Skills
upper management to understand the process
Instead mgmt being a science, this argues that mgmt Is a profession that can be
learned.
-Planning
Administrative Management -Organizing
-Leading
-Controlling
-Fayols 14 Principle of Management
-Effectiveness vs Efficiency
Planning- Examine the future and establishing plan of action to attain goals
Designing the team/process that will best achieve goals, also includes proper use of
Organizing
resource.
Controlling- Monitoring performance, providing feedback, make corrections.
Effectivness -the degree to which the org, achieves its intended outcomes
Effectiness vs Efficency
Efficency-How well a minimum of resources , is allocated to achieve outcomes.
Directing the influence the behavior of others, motivating, creating appropriate culture,
Leading
and communication
Theories of X and Y: by Douglas McGregor
Theory X Employees inherently disliked work and only looked for security
Indicated that work was natural to employees and they would seek success when given
Theory Y
the opportunity.
High level planning,which considers the organization's strengths, weaknesses,
Strategic
opportunities and threats. Long- range goals.
Mid level planning focuses more on achieving goals, short-term, more measurable to
Tactical
indicate "did we meet our goals"
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Operational short term. Highly detailed steps to meet goals
Leading influencing behavior " Power = the ability to influence "
-Authority
-Reward Power
-Cohersive Power
Leading
-Referent Power
-Expert Power
-Informational Power
Authority- comes from your position, in the organization
Reward Power comes from the manger 's ability to give or withhold rewards
Coercive Power- comes from the ability to punish ·
Referent Power comes from the leader 's innate characteristics and charisma
Expert Power comes from the leaders valuable knowledge or experiences
Informational Power Comes from the persuasive content of what the leader says their message"
work allocation and specialization allows concentrated activities, deeper
Specialization of labor-
understanding, and better efficiency
the person to whom responsibilities are given has the right to give direction and expect
Authority
obedience
the smooth operation of a business requires standards, rules, values for consistency of
Discipline-
action
Unity of command- every employee receives direction and instructions from only one boss
unity of direction- all workers are aligned in their efforts toward a single outcome
accomplishing shared values and organization goals take priority over individual
Subordination of individual interests-
agendas
Remuneration employées should receive fair pay for work
Centralization decisions are made at the top
everyone is clearly included in the chain of command and line of authority from top to
Scalar chain
bottom of the organization
Peopl should clearly understand where they fit in the organization, and all people and
Order-
material have a place
Equity people are treated fairly and a sense of justice should pervade the organization
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