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ADMN 232 Final Review QUESTIONS AND ANSWERS
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ADMN 232 Final Review QUESTIONS AND ANSWERS
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ADMN 232 Final Reviewaffirmative action - questions and answers-the purposeful steps taken by an organization to
create employment opportunities for women and minorities
BCG Matrix - questions and answers-a portfolio strategy developed by the Boston Consulting
Group that categorizes a corporation's businesses by growth rate and relative market share and
helps managers decide how to invest corporate funds
Big Five Personality Dimensions - questions and answers-1. extroversion - someone is active,
assertive, gregarious, sociable, talkative and energized by others
2.emotional stability - degree to which someone is not angry, depressed, anxious, emotional,
insecure, or excitable
3. agreeableness - someone is cooperative, polite, flexible, forgiving, goodnatured, tolerant, and
trusting
4. conscientiousness - someone is organized, hardworking, responsible, persevering, thorough
and achievement oriented
5. openness to experience - someone is curios, broadminded, and open to new ideas, things,
and experiences
biographical data (biodata) - questions and answers-extensive surveys that ask applicants
questions about their personal background and life experience
bureaucratic immunity - questions and answers-the ability to make changes without first getting
approved from managers or other parts of an organization
cash cow - questions and answers-a company that has a large share of a slow-growing market
charismatic leaders - questions and answers-1. image articulate a clear vision for the future
based on strongly held values or morals
2. image model those values by acting in ways that are consistent with the vision
3. image communication high performance expectations to followers
4.image display confidence in followers' abilities to achieve the vision
cognitive ability test - questions and answers-measure applicants' verbal comprehension,
numerical aptitude, general reasoning and spatial aptitude.
cohesiveness - questions and answers-the extent to which team members are attracted to a
team and motivated to remain in it
competitive advantage - questions and answers-using resources to provide greater value for
customers than competitors can
, cross-functional team - questions and answers-geographically and/or organizationally dispersed
coworkers who use a combination of telecommunications and information technologies to
accomplish an organizational task
cross-traning - questions and answers-team members are taught how to do all or most of the
jobs performed by other team members. The advantage for the organization is that
cross-training allows a team to function normally when one member is absent, quits, or
transferred
Customer Departmentalization - questions and answers-organizing work and workers into
separate units responsible for particular kinds of customers
deep-level diversity - questions and answers-differences such as personality and attitudes that
are communicated through verbal and nonverbal behaviors and are learned only through
extended interaction with others
design competition - questions and answers-old technology and several different new
technologies compete to establish a new technological standard or dominant design
directive leadership - questions and answers-involves letting employees know precisely what is
expected of them, giving them specific guidelines for performing tasks, scheduling work, setting
standards of performance, and making sure that people follow standard rules and regulations
diversity audit - questions and answers-formal assessments that measure employee and
management attitudes, investigate the extent to which people are advantaged or disadvantaged
with respect to hiring and promotions, and review companies' diversity-related policies and
procedures
diversity pairing - questions and answers-people of different cultural backgrounds, sexes, or
races/ethnicity are paired for mentoring
dog - questions and answers-a company that has a small share of a slow-growing market
employee involvement team - questions and answers-team that provides advice or makes
suggestions to management concerning specific issues
employee seperation - questions and answers-involuntary separation occurs when employers
decide to terminate or lay off employees
extrinsic rewards - questions and answers-tangible and visible to others and are given to
employees' contingent on the performance of specific tasks or behaviour
five industry forces - questions and answers-1. competitive rivalry
2. threat of new entrants
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