Postal service employees operate under a mandate to protect and preserve the mail
paced in its: - Custody
What are 4 violations of security and sanctity of the mail - Theft, Open, Damage or
Delay
The first opportunity for a SSA to start the customer experience on a positive is: -
Deliver 1st Impression
Type of communication that can enhance or contradict messages: - Non-Verbal
Communication
The approach a SSA can use to engage our customer and ensure needs are met is: -
A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal
service? - To instill customer confidence
Successful sales transactions occur when the SSA: - Makes an informed mutual
decision with customer on products and services
What is the most positive way to impact customer perception of the post office? -
Provide world class service
The US Postal Service is the only delivery that reaches: - Every address in the nation 6
days a week
An organized workstation creates a more __________________ workpace - Effiecient
How a SSA conducts themselves on the job effects the? - Postal Brand
An active listening technique used to create a successful transaction is called -
Clarifying
One of the first things a customer notices about a SSA is - Personal Appearance
The primary law enforcement for USPS is the - United States Postal Inspection Service
(USPIS)
Preferred service that usually offer the customer the best value is - Priority Mail Express
and Priority Mail
, Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What
would you offer? - Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? - Business
Documents
Any mailable item weighing _______ or less can be sent first class mail - 13 oz
A Priority Mail Express customer is entitled to a refund if: - Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over
108" but no more than 130" is: - Oversized Pricing
The max length and girth for Priority Mail is - 108"
What type of mail consists of items sent within the United States - Domestic
What pricing may be charged for PM items measuring over one cubic foot designating
to Zone 6? - Dimensional
What can you offer customers for their mailing and shipping needs? - Solutions
Which category of products do premier products belong? - Shipping
Which category of products does First Class Mail belong - Mailing
What type of products are offered to provide the best value to the customer? - Premier
Which product provides the fastest delivery service? - Express
What must customers provide for every item mailed? - Address
Which USPS service is automatically included for PME, PM, FCM, Retail Ground,
library mail and media mail - Tracking
Which charts are used to calculate PME, PM, and USPS Retail Ground Prices? - Zone
Change of Address is valid for: - 18 months
What service does USPS tracking provide - Date zipcode and time of delivery time or
attempted
What is the maximum amount of insurance that may be purchased - $5,000
When is a recipient's signature required on insured items? - Over $500 value
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