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Lean Systems and Six-Sigma Quality Questions and Answers Graded A+
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Lean Systems and Six-Sigma Quality
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Lean Systems and Six-Sigma QualityLean - answer management approach for creating value for the end customer through
most efficient utilization of resources. Eliminating waste
Six Sigma - answer quality management process that uses rigorous measurement to
reduce process VARIATION and elimination defects. Defines quality as no more than
3.4 parts per million defective
Lean Six Sigma - answer focus on quality and use of Six Sigma
Results of Lean Philosophy - answer large cost reductions, improved quality, increased
customer service
Six Tenants of Lean - answer1) Elimination of waste ("non-value adding actv.)
2) A broad view (overall goals, overall SC)
3) Simplicity
4) Continuous improvement
5) Visibility (problems need to be visible; no clutter)
6) Flexibility (quick adapt, rapid change in product volumes, wide variety of products,
general purpose equip.)
Kaizen and Kaizen Blitz - answernever ending improvement; teams to plan and deliver
improvements in 2-3 day marathon sessions
Three Elements of Lean - answer1) Lean Production 2) Total quality management
(TQM) 3) Respect for people
Lean Production - answerefficiently coordinated system makes producing exact product
desire and deliver them in the right quantities to where they're needed (Just-in-time)[ JIT
]...known as pull production system
Total Quality Management (TQM) - answeridentifies customer quality standards and
serves to eliminate waste such as defects, scrap, and rework. Aims to improve quality at
every level and beg. to end w/ continuous improvement
Respect of People - answerPeople = most important resource
The Pull Production System - answer1) keeps minimal levels of inventory (inv. is cost
and creates visibility problems)
2) Use of visual signals (communication btwn work centers and SC partners)
3) Small lot production (produce small amounts; must reduce set-up times)
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