Relish Inc. is a large corporation in the food industry that manufactures canned foods, confectionery,
and baked foods. The organization has a separate department for each of these types of food
manufactured. Each department integrates all the activities required to manage its respective line of
food. Which of the following types of departmentalization is illustrated in the scenario?
A) Sequential
B) Customer
C) Product
D) Location
E) Functional - C
Venus Electronics has been negotiating with the owner of a new piece of property to move some of its
operations. When the property owner submitted his most recent counter offer, he said that it was a
final offer. The negotiator from Venus needs to decide whether to accept or reject this offer. If it is a
bluff, Venus may get the property at a better price. If it is not a bluff, Venus will need to resume its
search for a new site. The negotiator is making this decision in a condition of
A) risk.
B) certainty.
C) ambiguity.
D) pressure.
E) uncertainty. - A
At Delta Corp. the manufacturing and design department frequently consults with the research and
development department and the marketing and sales department regularly interacts with the
manufacturing and design department. This scenario illustrates _____ at Delta.
A) Coordination
B) Delegation
,C) job rotation
D) job specialization -
_____ is the process of grouping jobs according to some logical arrangement.
A) Job rotation
B) Departmentalization
C) Job enrichment
D) Centralization
E) Industrialization - B
_____ is the process by which a manager assigns a portion of his or her total workload to others.
A) Micromanagement
B) Delegation
C) Synergy
D) Centralization - B
According to the job characteristics approach, increasing the presence of the five dimensions it identifies
will lead to all of the following EXCEPT
A) higher motivation.
B) higher turnover.
C) higher-quality performance.
D) higher satisfaction.
E) lower absenteeism. - B
_____ encompasses the conversion processes used to transform inputs (such as materials or
information) into outputs (such as products or services).
,A) Entropy
B) Technology
C) Synergy
D) Divestiture - B
In _____ technology, raw materials are transformed to a finished product by a series of machine
transformations in such a way that the composition of the materials themselves is changed.
A) product-customization
B) large-batch
C) mass-production
D) continuous-process - D
Ryan, the production manager at the Tan Shoes Company, chose the cheapest leather-cutting machine
from a set of five machines from different manufacturers. Ryan was engaged in
A) decision making.
B) optimizing.
C) rationalizing.
D) brainstorming.
E) social loafing. - A
In general, while identifying alternatives, the more important the decision,
A) the more alternatives should be generated.
B) the less the chances of managers making the right decision.
C) the less the time needed to make the decision.
D) the more the tendency of managers to ignore intuitions. - A
, What reason do researchers give for their findings that there are more communication problems in tall
organizations than flat organizations?
A) The smaller number of managers as compared to line workers
B) The fewer number of subordinates reporting to each manager
C) The increased number of people through whom information must pass
D) Reductions in morale tend to prevent employees from communicating effectively
E) Reductions in production discourage employees from sharing information - C
The Delphi group technique is a group decision-making technique in which:
A) the members are involved in extensive discussions with each other.
B) the opinions of group member are combined and averaged.
C) the daily operational problems of an organization are addressed.
D) the members are most likely to indulge in groupthink.
E) the members are most likely to be first-line employees belonging to the same department. - B
Tim is the production manager at a steel factory. One of the steel processing machines in the factory has
broken down and has to be replaced. Tim decides to buy a new machine from a company that he has
read reviews of in industry magazines, even though there are other companies offering a discount on
machines with better functionality. This is an example of how managers are constrained by _____.
A) bounded rationality
B) escalation of commitment
C) risk propensity
D) Groupthink
E) political forces - A
The classical decision model is a prescriptive approach, meaning that it
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