What is a characteristic of the art, rather than the science, of management?
a. systematic
b. logical
c. rational
d. intuitive - d. intuitive
_____ management deals with improving the performance of individual employees.
a. operations
b. industrial
c. administrative
d. scientific - d. scientific
_____ refers to a normal process leading to system decline.
a. Theory Y
b. Synergy
c. Entropy
d. System - c. Entropy
_____ interact with their environment.
a. Systems
b. Closed systems
c. Subsystems
d. Open systems - d. Open systems
What is often considered to be the most important and most challenging of all management activities?
a. leading
,b. planning
c. controlling
d. organizing - a. leading
The managerial function of controlling involves:
a. monitoring an organization's progress toward its goals.
b. determining how best to group activities and resources.
c. selecting a course of action from a set of alternatives.
d. getting members of an organization to work together. - a. monitoring an organization's progress
toward its goals.
An individual who gets along well with others at all levels in the organization is said to have good _____
skills.
a. interpersonal
b. communication
c. conceptual
d. diagnostic - a. interpersonal
Management science and operations management are the two branches of what management theory?
a. administrative
b. quantitative
c. behavioral
d. human relations - b. quantitative
_____skills are necessary to accomplish or understand the specific kind of work done in an organization.
a. first-line manager
b. top manager
c. middle manager
d. lower-level manager - a. first-line manager
,What area of classical management should you study to learn more about managing the total
organization?
a. Theory X and Theory Y
b. administrative
c. scientific
d. industrial psychology - b. administrative
When considering the basic management functions, decision making is part of what process?
a. planning
b. organizing
c. controlling
d. leading - a. planning
_____skills are necessary to accomplish or understand the specific kind of work done in an organization.
a. Diagnostic
b. Technical
c. Conceptual
d. Interpersonal - b. Technical
When the right decisions are made and implemented, the management process is considered to be
_____.
a. effective
b. centralized
c. controlled
d. efficient - a. effective
Selecting the course of action that would most likely lead to success would be included in which
management function?
a. planning
, b. organizing
c. controlling
d. leading - a. planning
What is a Theory X assumption?
a. Under most organizational conditions, people's potential is underutilized.
b. People seek responsibility under favorable conditions.
c. People prefer to be directed and to avoid responsibility.
d. People view work as a natural part of their lives - c. People prefer to be directed and to avoid
responsibility.
A(n) _____ is an interrelated set of elements functioning as a whole.
a. system
b. corporation
c. organization
d. management unit - a. system
Neil is known to take a very scientific approach to management. When making decision, he seems to be
_____.
a. instinctual
b. objective
c. intuitive
d. subjective - b. objective
_____ is a pessimistic and negative view of workers consistent with the views of scientific management.
a. Theory X
b. Theory Y
c. Administrative management
d. Behavioral management - a. Theory X
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