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Warranty Service Authorization Exam ASP & Onsite (RWST217).
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Warranty Service Authorization Exam ASP & Onsite (RWST217).
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Warranty Service bb Authorization Exam ASP b b
& Onsite (RWST217)
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1.Hardware Maintenance Manual (HMM): Which of the following shows the list of
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b components that must be removed before servicing the LCD panel?
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2.The sudden flow of static charge from an object with a higher charge to an
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b object with a lower charge.: What is electrostatic discharge?
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3.Involving the customer in the solution process: One key aspect of exceptional
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b customer service is b b b .
4.Disconnect the power cable: A technician is about to open a desktop PC to
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b replace a video card. He shuts down the computer, opens it, grounds himself with the
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b ESD wrist strap, and begins to open the case. Which step did the technician forget to
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b do?
5.To create bootable diagnostics in Windows and Linux.: What is the Bootable
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, b Generator used for? b b
6.Continually tap F1 during system boot: How do you enter BIOS Setup? b b b b b b b b b b b
7.DIMMs and SO-DIMMs: What are the two major different types of memory
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b modules that will be found across Lenovo systems?
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8.Lenovo Vantage: Which Lenovo diagnostic tool is best for blue screen errors,
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b slow operating systems, and regular hardware scans?
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9.Memory sockets on Motherboard: Where is RAM installed?
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10.Spread the thermal compound until the entire surface is covered.: Which of
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b the following statements are true about replacing the thermal compound on a
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b laptop?
11.Peripheral Component Interconnect Express: What does PCIe stand for? b b b b b b b b
12.Take a photograph: What can you do to ensure that you do not forget how the
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b cables are installed before you service a system?
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13.Power Supply Case b b
Bare metal on the inside of the chassis: If you don't have a field kit handy,
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b constantly touching which components in the chassis will give you zero potential for
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b ESD? (select all that apply)
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14.Bootable: Lenovo diagnostic tools are available as a b b b b b b b b or ab
b downloadable package. b
15.Ideapad models: Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on
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b all Lenovo products except for
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16.Customer experience: Exceptional customer service creates exceptional
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, leaving customers feeling positive and enthusastic about their in-
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b teractions with Lenovo. b b
17.Lenovo: Who provides the shipping container to the customer when a system
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