AT&T Assessment UPDATED Exam Questions and CORRECT Answers
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Course
AT&T
Institution
AT&T
AT&T Assessment UPDATED Exam
Questions and CORRECT Answers
Which of the following self-service options allows CRU and Small Business customers with
a FAN to check their unbilled usage detail? - CORRECT ANSWER- Services
Which of the following are examples of Be Responsive and Deliver? - CORREC...
AT&T Assessment UPDATED Exam
Questions and CORRECT Answers
Which of the following self-service options allows CRU and Small Business customers with
a FAN to check their unbilled usage detail? - CORRECT ANSWER- Services
Which of the following are examples of Be Responsive and Deliver? - CORRECT
ANSWER- We are attentive to customers and recognize that their time is precious.
Make every effort to resolve issues within the customer's timeline. If we can not, we explain
why and set more reasonable deadlines.
Whenever appropriate, we provide our customers with updates on resolving their issues.
Which of the following terms refers to the valid street address that must reside within the
market of activation? - CORRECT ANSWER- Place of Primary Use Address
Susan calls in to verify when her billing cycle ends because she is concerned about exceeding
the package minutes included in her plan. You should provide her with her bill cycle
information and provide the customers with the Self- service options to verify her usage in
the future. - CORRECT ANSWER- True. This is correct. Customers generally make inquiries
regarding their bill cycle date when they are concerned about having exceeded the package
minutes included in their price plan for a given. Please provide these customers with the Self
service option information for future inquiries.
The $109.99 AT&T FamilyTalk plan includes - CORRECT ANSWER- 2100 Shared Anytime
Minutes
Unlimited Nights and Weekends
Unlimited Mobile to Mobile .
The $109.99 AT&T FamilyTalk plan bills $0.35 for Additional Minutes.
Customer's with the A-list for Business feature must have access and permissions to Premier
On-line Care (POC) to create and manage call lists. - CORRECT ANSWER- True.
This is correct. Customers must have access and permissions to Premier On-line Care (POC)
to create and manage call lists.
, With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and
U.S. Virgin Islands with no roaming charges for calls originating in these areas. - CORRECT
ANSWER- This is correct.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and
U.S. Virgin Islands with no roaming charges for calls originating in these areas.
AT&T Family Talk plans are nationwide rate plans that allow two to five users to share the
included minutes on group plans. - CORRECT ANSWER- True
Which of the following distinct groups are permitted to use Premier? - CORRECT
ANSWER- . Billing Account Number Administrators (BAN Admin), Nationally Contracted
& Government (CRU), Small Business Contracted (CRU), and Telecom Managers (TMs) are
some of the distinct groups who are permitted to use Premier.
Premier Online Store (POS) is a customized self-service Web site where AT&T business
customers can shop 24x7 and purchase company-approved devices, plans, accessories, and
features at competitive rates. - CORRECT ANSWER- True.
This is correct. Premier Online Store (POS) is a customized self-service Web site where
AT&T business customers can shop 24x7 and purchase company-approved devices, plans,
accessories, and features at competitive rates.
Craig has a billing cycle date of the 15th. He receives his June invoice which includes
monthly recurring charges from May 16 to June 15. This is an example of Arrears Billing. -
CORRECT ANSWER- True.
This is an example of Arrears Billing. The customer is billed one month in arrears for MRCs.
Which of the following transactions would result in a customer receiving a monthly bill with
prorated charges? - CORRECT ANSWER- Changing a primary on a FamilyTalk mid-cycle
from one CTN to another CTN. New Activations - Customer activates a line of service on
Sep.10, the bill cycle end date is Sep. 15. Bill Cycle Change- The customer's bill cycle ends
on the 15th. Sep. 1st, he calls to change his bill cycle to end the 18th.
Sarah received her invoice reflecting total charges for wireless line 707-208-2688 of $125.33.
Which of the following should you advise Sarah contributed to the total charges? -
CORRECT ANSWER- Credits, Adjustments, & Other Charges - $2.34
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