Exam (elaborations)
IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS.A TEST WITH ALL ISSUES AND DEBATES
IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS.A TEST WITH ALL ISSUES AND DEBATES
[Show more]
Preview 4 out of 35 pages
Uploaded on
August 8, 2024
Number of pages
35
Written in
2024/2025
Type
Exam (elaborations)
Contains
Questions & answers
iahss basic training for healthcare security offic
which of the following is not one of the classific
which of the following is not a risk issue for hea
which of the following is usually at the top of
Institution
IAHSS
Course
IAHSS
$21.99
Also available in package deal from $30.99
100% satisfaction guarantee
Immediately available after payment
Both online and in PDF
No strings attached
Also available in package deal (1)
1. Exam (elaborations) - Iahss basic training test for healthcare security officers.all questions with the cor...
2. Exam (elaborations) - Iahss training questions with verified and updated answers
3. Exam (elaborations) - Iahss basic training for healthcare security officers.a test with all issues and deba...
4. Exam (elaborations) - Iahss test with complete answers
5. Exam (elaborations) - Iahss chapter 1 with all issues and debates
Show more
IAHSS BASIC TRAINING FOR
HEALTHCARE SECURITY OFFICERS.A
TEST WITH ALL ISSUES AND
DEBATES
WhichvofvthevfollowingvisvNOTvonevofvthevclassificationsvofvhealthcarevorganizations?
A.vProprietaryvorvfor-profit
B.vNotvfor-profit
C.vGovernment-supported
D.vIndividualvhealthcarev-vcorrectvanswer-INDIVIDUALvHEALTHCARE
WhichvofvthevfollowingvisvNOTvavriskvissuevforvhealthcare?
A.vDrugsvarevusedvandvstoredvinvthevfacility
B.vMostlyvfemalevstaff
C.vHighvpercentagevofvtechnicalvandvprofessionalvstaff
D.vPubliclyvaccessiblevandvmanyvdoorsvmustvremainvopenv-vcorrectvanswer-
HIGHvPERCENTAGEvOFvTECHNICALvANDvPROFESSIONALvSTAFF
Whichvofvthevfollowingvisvusuallyvatvthevtopvofvthevorganizationalvchart?
A.vBoardvofvdirectors
B.vDepartmentvleaders
C.vAssistantvAdministrators
D.vVicevPresidentsv-vcorrectvanswer-BOARDvOFvDIRECTORS
Whichvofvthevfollowingvstatementsvbestvdescribesvemployees?
A.vMedicalvstaffvcontractedvbyvthevfacility
B.vAllvstaffvdirectlyvemployedvbyvthevfacility
C.vVolunteersvwhovdonatevtheirvtime
D.vContractedvpersonsv-vcorrectvanswer-
ALLvSTAFFvEMPLOYEDvDIRECTLYvBYvTHEvFACILITY
,Securityvusesvseniorvmanagement'svendorsementvtovbuildvwhatvkindvofvavprogram?
A.vStrongvandveffective
B.vAvprogramvthatvworksvinvavsmallvpartvofvthevfacility
C.vGenerallyveffective
D.vStrongvandvsimplev-vcorrectvanswer-STRONGvANDvEFFECTIVE
Howvshouldvfriendshipsvandvinter-
personalvrelationshipsvbetweenvsecurityvofficersvandvstaffvmembersvfromvothervdepart
mentsvbevtreated?
A.vDiscouraged
B.vEncouraged
C.vEncouraged,vbutvmonitored
D.vEncouraged,vbutvsecurityvstaffveducatedvaboutvethicsvandvavoidingvfavoritismv-
vcorrectvanswer-
ENCOURAGED,vBUTvSECURITYvSTAFFvEDUCATEDvABOUTvETHICSvANDvAVOIDI
NGvFAVORITISM
Whichvofvthevfollowingvallowsvavdepartmentvtovassessvitsvcost-
effectivenessvwithinvanvorganization?
A.vCrimevanalysis
B.vRiskvassessment
C.vBenchmarking
D.vEvaluationvsurveysv-vcorrectvanswer-BENCH-MARKING
Whatvmustvthevprimaryvoverridingvconcernvofvanyvsecurityvdepartmentvbe?
A.vItsvimage
B.vThevsafetyvandvwell-beingvofvanyonevinvthevfacility.
C.vThevgoalsvandvmissionvofvtheventityvemployingvthevsecurityvservices
D.vCost-effectivenessv-vcorrectvanswer-Thevsafetyvandvwell-
beingvofvanyonevinvthevfacilityvmustvthevprimaryvoverridingvconcernvofvanyvsecurityvdepa
rtmentv.
Whichvofvthevfollowingvarevskillsvavsecurityvprofessionalvshouldvhavevandvusevatvallvtime
s?
A.vGoodvobservationvskills
B.vGoodvcommunicationsvskills
C.vTolerance
D.vAllvofvthevAbovev-vcorrectvanswer-ALLvOFvTHEvABOVE
Whyvarevvendorsvpotentiallyvavhighvsecurityvriskvtovavhealthcarevfacility?
A.vVendorsvoftenvhavevaccessvtovsensitivevareasvyetvstaffvofvthevhealthcarevorganizatio
nvmayvknowvveryvlittlevaboutvvendors'vbackgrounds
B.vVendorsvtypicallyvdrivevlargevvehiclesvthatvcanvconcealvlargevamountsvofvstolenvprop
ertyvorvcontraband.
C.vCompetingvvendorsvmayvclashvatvavfacility
,D.vVendorsvmayvbevbringingvinvhigh-demandvproductsvthatvcouldvbevtargetedvforvtheft.v-
vcorrectvanswer-
A.vVendorsvarevpotentiallyvavhighvsecurityvriskvtovavhealthcarevfacilityvbecausevVENDO
RSvOFTENvHAVEvACCESSvTOvSENSITIVEvAREASvYETvSTAFFvOFvTHEvHEALTHC
AREvORGANIZATIONvMAYvKNOWvVERYvLITTLEvABOUTvVENDORS'vBACKGROU
NDS.
Invthevpatient-vandvfamily-
centeredvcarevphilosophy,vwhovdeterminesvwhichvindividualsvarevpartvofvthevpatient'svfa
mily?
A.vPatient'svparentsvorvlegalvguardians
B.vNursingvstaff
C.vAttendingvphysician
D.vThevpatient,vprovidedvhevorvshevisvdevelopmentallyvmaturevandvcompetentvtovdovso.v-
vcorrectvanswer-D.vInvthevpatient- vandvfamily-
centeredvcarevphilosophy,vTHEvPATIENT,vdeterminesvwhichvindividualsvarevpartvofvthev
patient'svfamily,vPROVIDEDvHEvORvSHEvISvDEVELOPMENTALLYvMATUREvANDvC
OMPETENTvTOvDOvSO.
WhichvofvthevfollowingvisvNOTvanvexamplevofvanvexternalvcustomer?
A.vPatients
B.vVendors
C.vEmployees
D.vRegulatoryvagenciesv-vcorrectvanswer-
C.vEMPLOYEESvisvnotvanvexamplevofvanvexternalvcustomer.
WhichvofvthevfollowingvdoesvNOTvhelpvthevsecurityvuniformvcommunicatevanvappropriat
evmessagevtovthevpublic?
A.vCleanvuniform
B.vWearingvthevuniformvshirtvoutsidevofvthevtrousers
C.vWell-caredvforvuniform
D.vShinedvfootwearv-vcorrectvanswer-
B.vWEARINGvTHEvUNIFORMvSHIRTvOUTSIDEvOFvTHEvTROUSERSvdoesvNOTvhelpv
thevsecurityvuniformvcommunicatevanvappropriatevmessagevtovthevpublic.
WhichvofvthevfollowingvisvNOTvanvexamplevofvundesirablevbehaviorvandvdemeanorvinvavs
ecurityvofficer?
A.vBadvattitude
B.vDishonesty
C.vImpoliteness
D.vConfidencev-vcorrectvanswer-
D.vCONFIDENCEvisvNOTvanvexamplevofvanvundesirablevbehaviorvandvdemeanorvinvavs
ecurityvofficer.
Whatvisvthevrelationshipvbetweenvemployeesvandvmanagementvsometimesvcalled?
A.vEmployeevrelations
B.vConfidentiality
C.vFamilyvInteraction
, D.vTensevconversationv-vcorrectvanswer-
A.vThevrelationshipvbetweenvemployeesvandvmanagementvisvsometimesvcalledvEMPL
OYEEvRELATIONS.
WhichvofvthevfollowingvmayvunionvmembersvNOTvdovduringvpicketing?
A.vCarryvsigns
B.vProtestvmanagementvdecisions
C.vBlockventrancesvtovthevfacility
D.vCongregatevoutsidevthevfacilityv-vcorrectvanswer-
C.vUnionvmembersvmayvnotvBLOCKvENTRANCESvTOvTHEvFACILITYvduringvpicketing
.
WhichvofvthevfollowingvisvNOTvavtruevstatementvaboutvcustomers'vperceptionsvofvtheirve
xperience?
A.vInteractionvisvsubjectvtovpersonalvinterpretation
B.vInteractionvcanvonlyvbevperceivedvbyvthevwordsvstated
C.vInteractionvisvaffectedvbyvbodyvlanguage
D.vInteractionvisvaffectedvbyvallvofvyourvactionsv-vcorrectvanswer-
B.vINTERACTIONvCANvONLYvBEvPERCEIVEDvBYvTHEvWORDSvSTATEDvisvNOTvavtr
uevstatementvaboutvcustomer'svperceptionvofvtheirvexperience..
WhichvofvthevfollowingvisvNOTvonevofvthevthreevpowerful,vpersonalvreasonsvtovprovidevgr
eatvcustomervservice?
A.vMorevjobvsatisfaction
B.vLessvstressvandvhassle
C.vTryingvtovimpressvyourvsupervisor
D.vMorevjobvsuccessv-vcorrectvanswer-
C.vTRYINGvTOvIMPRESSvYOURvSUPERVISORvisvNOTvonevofvthevthreevpowerful,vper
sonalvreasonsvtovprovidevgreatvcustomervservice.
Whichvofvthevfollowingvdescribesvthevmainvobjectivevofvgoodvcustomervservice?
A.vTovmakevthevcustomervwalkvawayvwithvavpositivevfeeling
B.vTovhelpvthevcustomervseevthatvsomeonevtried,vevenv
thoughvthevcustomer'svwantsvwerevnotvmet
C.vTovmakevthevcustomervthinkvthatvnovonevcaresvaboutvthevconcernvraisedvbyvthevcusto
mer
D.vTovhelpvthevcustomervwalkvawayvwithvavneutralvfeelingv-vcorrectvanswer-
A.vThevmainvobjectivevofvgoodvcustomervservicevisvTOvMAKEvTHEvCUSTOMERvWALKv
AWAYvWITHvAvPOSITIVEvFEELINGv[aboutvthevencounter].
Whichvofvthevfollowingvisvthevdefinitionvofvavcustomer?
A.vExternalvpayingvcustomer
B.vInternalvcustomer
C.vNon-payingvexternalvcustomer
D.vAnyonevwithvwhomvyouvinteractv-vcorrectvanswer-
D.vAvcustomervisvdefinedvasvANYONEvWITHvWHOMvYOUvINTERACT.