OBHR TEST 3 ch 8
a - ✔✔________, attended by managers, provide a way to help ensure that performance is
evaluated consistently across managers and to reduce the influence of rating errors and politics on
appraisals.
A) Calibration meetings
B) Frame-of-reference trainings
C) Multidimensional trainings
D) Rater accuracy trainings
E) Succession planning meetings
a - ✔✔A competent employee receives lower-than-deserved ratings because of a few outstanding
colleagues who set very high performance standards. This is an example of a ________ rater error.
A) contrast
B) distributional
C) halo
D) similar to me
E) horns
a - ✔✔As the CEO of Blue Corp., Terrell makes it a point to meet new hires at all levels of his
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organization. He explains the goals of the company and emphasizes the importance of an individual
employee's role in the larger picture. This initiative of Terrell focuses on the ________ of performance
management.
A) strategic purpose
B) administrative purpose
C) developmental purpose
D) statistical purpose
E) validity purpose
a - ✔✔Benito, a psychology student, has had an overall negative impression of his psychology
professor. As a consequence, during the end-of-term appraisal, he rates his professor low on all
performance criteria. Which of the following rater errors has Benito committed?
A) Horns
B) Leniency
C) Central tendency
D) Contrast
E) Strictness
, a - ✔✔Elle Inc. is a firm that holds frequent reviews and feedback sessions for its employees. It
demands that the same person review the employees of a team to ensure that the performance
evaluation is consistent; tests-retests are conducted periodically to make sure the evaluation is
consistent. These two steps taken by Elle Inc. focus on the ________ of performance management.
A) reliability
B) strategic congruence
C) specificity
D) acceptability
E) validity
a - ✔✔Every year managers are given targets for categorizing their employees' performance at the
end of the year. The managers are allowed 5 percent at the top, 80 percent in the middle and then 15
percent at the bottom. This company is using
A) forced distribution.
B) the high/low ranking system.
C) paired comparison.
D) alternation ranking.
E) simple ranking.
a - ✔✔The process through which an organization gets information on how closely an employee's
actual performance meets his or her performance plan is known as
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A) performance appraisal.
B) job analysis.
C) performance feedback.
D) ability analysis.
E) achievement discrepancy.
a - ✔✔Which of the following is true of peers as the source of performance information?
A) Peers have expert knowledge of job requirements and often have the most opportunity to observe
an employee in day-to-day activities.
B) Peer evaluations give employees power over their managers, thus putting managers in a difficult
situation.
C) Peers are comfortable providing evaluations for both administrative and developmental purposes.
D) Peers have the ability to discard the fact that they may be friends with the ratee in order to provide
an unbiased rating.
E) Peers give feedback that is strongly related to performance and to employee perceptions of the
accuracy of the appraisal.
a - ✔✔Which of the following is true regarding behavioral approaches to performance
measurement?
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