MGT 300: Chapter 12
The psychological processes that arouse and direct goal-directed behavior are collectively called ______. -
✔✔motivation
One model of motivation starts with an unfulfilled need. List the rest of the steps in the correct order, with the
first step at the top. - ✔✔Motivation, Behaviors, Rewards, and Feedback
Janeen's boss is so pleased with her sales performance during the past quarter that he gives her a bonus. In
terms of the model of motivation, the bonus represents a(n) ______. - ✔✔extrinsic reward
Brittani has worked long hours putting the finishing touches on a presentation to a major client, but she has a
strong sense of self-satisfaction with her work and feels good about what she has accomplished. In terms of
the model of motivation, this self-satisfaction would be categorized as ______. - ✔✔an intrinsic reward
Which of the following are ways that motivation plays a role in an organization? - ✔✔It keeps workers
engaged and producing quality work., It helps good people remain in the organization., and It encourages
employees go beyond the call of duty.
Which statements about motivation are true? - ✔✔Motivation can only be inferred from a person's behavior.
and Multiple contextual and personal factors create motivation.
A person evaluates whether the selected behavior has satisfied the need and whether it should be used again
during the ______ stage. - ✔✔feedback
Liu wants to better understand how to motivate employees at her company. Because she knows there is no
single leading theory accepted by everyone on what motivates people, she looks into the top four perspectives:
content, process, reinforcement, and ______. - ✔✔job design
Raises and other monetary incentives are examples of ______ rewards. - ✔✔extrinsic
Physiological or psychological deficiencies that arouse behavior are called ______. - ✔✔needs
The satisfaction, such as a feeling of accomplishment, that a person receives from performing a task is known
as a(n) ______ reward. - ✔✔intrinsic
Which of the following are levels of Maslow's hierarchy of needs? - ✔✔Physiological, Esteem, Safety, and
Love
Managers should be concerned with motivation because it is tied to worker ______. - ✔✔engagement
Regarding Maslow's theory of needs, which statements are true? - ✔✔Actions are aimed at fulfilling the
deprived needs., Needs at the lowest level in the hierarchy must be met before an individual will seek to
achieve needs at higher levels., and Needs are met in order from the bottom to the top of the hierarchy.
, Which are principal perspectives on motivation? - ✔✔process, job design, reinforcement, and content
Which statements about Maslow's hierarchy of needs theory are correct? - ✔✔Maslow's theory is popular with
managers., Maslow's theory shows that workers need more than a paycheck., and Managers should first focus
on meeting level 1 and level 2 needs.
What theories of motivation would be characterized as content perspectives? - ✔✔Herzberg's two-factor
theory, McClelland's acquired needs theory, and Maslow's hierarchy of needs theory
The theory of motivation that asserts that people are motivated by physiological, safety, love, esteem, and
self-actualization needs is ______ theory. - ✔✔Maslow's hierarchy of needs
How does McClelland view needs? - ✔✔Needs are something we learn from our culture.
According to Maslow's hierarchy of needs theory, in order for Josephina to seek fulfillment of her love needs,
she must first satisfy which of the following needs? - ✔✔Safety and Physiological
John has a strong desire to perform difficult tasks well. He is motivated by personal standards of excellence.
John has a high need for ______. - ✔✔achievement
With regard to higher-level needs, managers should ______. - ✔✔give employees a chance to meet these
needs in a way that supports the organization's goals
Power that is used as a means to further organizational goals is known as ______ power. - ✔✔institutional
The theory of motivation that asserts that achievement, affiliation, and power are the major motives
determining people's behavior in the workplace is called ______. - ✔✔McClelland's acquired needs theory
Leslie likes working on tasks that are challenging but still within her abilities. Leslie is most likely motivated by a
need for ______. - ✔✔achievement
Most effective managers ______. - ✔✔are motivated by a high need for power
According to McClelland's acquired needs theory, a "control freak" might be described as an individual with
normal achievement needs, a low level of affiliation needs, and a very high level of ______ needs. - ✔✔power
Darius works in sales. For him, the most important thing is to build satisfying personal relationships with his
co-workers and clients. Darius is primarily motivated by a need for ______. - ✔✔affiliation
The theory of motivation that asserts that people are driven to try to grow and attain fulfillment, with their
behavior and well-being influenced by the three innate needs of competence, autonomy, and relatedness, is
known as the ______ theory. - ✔✔self-determination
