STUVIA 2024/2025
HRM Ch. 10
Answer: A
Explanation: A) Conscientious people are valuable in teams because they're good at backing up other
team members, and they're also good at sensing when that support is truly needed.
LO: 4
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Describe best practices for utilizing groups and work teams in organizations
- ✔✔32) People scoring high on ________ are valuable in teams because they're good at backing
up fellow team members and at sensing when their support is truly needed.
A) conscientiousness
B) positivity
C) emotional stability
D) agreeableness
E) openness to experience
Answer: A
Explanation: A) Cultural diversity does seem to be an asset for tasks that call for a variety of
%
viewpoints. However, in other circumstances, diversity seems to interfere with team processes in the
short term.
LO: 4
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Define diversity and describe the effects of diversity in the workforce
- ✔✔41) Cultural diversity is an asset for teams where tasks ________.
A) require a variety of viewpoints
B) are simple and routine
C) involve emotional labor
D) are highly technical
E) required for completing the work are highly independent
Answer: A
Explanation: A) When teams are performing nonroutine activities, disagreements about task content
stimulate discussion, promote critical assessment of problems and options, and can lead to better
team decisions. Such conflicts are called task conflicts.
LO: 4
Difficulty: Easy
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Quest. Category: Concept
Learning Outcome: Describe best practices for utilizing groups and work teams in organizations -
✔✔58) When teams are performing nonroutine activities, ________ stimulate discussion, promote
critical assessment of problems and options, and can lead to better team decisions.
A) task conflicts
B) disciplinary conflicts
C) relationship conflicts
D) resource allocation conflicts
E) discriminatory conflicts
Answer: B
Explanation: B) A group consists of two or more individuals, interacting and interdependent, who have
come together to achieve particular objectives. A work group is defined as a group that interacts
primarily to share information and to make decisions to help each group member perform within his or
her area of responsibility. They have no need or opportunity to engage in collective work that requires
joint effort.
LO: 2
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Describe best practices for utilizing groups and work teams in organizations
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- ✔✔2) Which of the following statements best defines a work group?
A) A work group performs at a level greater than the sum of its inputs from individual members.
B) A work group interacts primarily to share information rather than to engage in work that requires
joint effort.
C) A work group consists of members who work together and generate positive synergy through
coordinated effort.
D) A work group consists of members having complementary skills that are applied in a coordinated
fashion to the task at hand.
E) A work group involves individual and mutual accountability regarding results and outcomes.
Answer: B
Explanation: B) A well-established company reputation is not one of the key components of effective
teams.
LO: 4
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Describe best practices for utilizing groups and work teams in organizations -
✔✔23) Which of the following is not one of the key components of effective teams?
A) team efficacy
B) company reputation
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C) adequate resources
D) member flexibility
E) leadership and structure
Answer: B
Explanation: B) A work group is a group that interacts primarily to share information and make
decisions to help each member perform within his or her area of responsibility. They are
characterized by neutral synergy, individual accountability, and the presence of random and varied
skill sets.
LO: 2
Difficulty: Moderate
Quest. Category: Concept
Learning Outcome: Describe best practices for utilizing groups and work teams in organizations -
✔✔3) Work groups are characterized by ________.
A) the emphasis on generating positive synergy
B) the goal of sharing information among members
C) the mutual and team-based accountability for results
D) the need to attain collective performance
E) the availability of complementary skill sets
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Answer: B
Explanation: B) Araceli doesn't contribute because she does not feel like the group has a climate of
trust. Interpersonal trust facilitates cooperation, reduces the need to monitor each other's behavior,
and bonds members around the belief that others on the team won't take advantage of them.
LO: 4
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
Learning Outcome: Describe best practices for utilizing groups and work teams in organizations
- ✔✔28) Araceli is a team member in a large corporation. She never speaks in team meetings
because she has seen members talk behind each other's backs after the meetings. Members are
constantly monitoring the other members' work and looking for mistakes to point out in a meeting.
According to the information provided, which contextual factor is lacking in Araceli's team?
A) adequate resources
B) climate of trust
C) team structure
D) performance evaluations
E) leadership
Answer: B
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Explanation: B) As organizations have restructured themselves to compete more effectively and
efficiently, they have turned to teams as a better way to use employee talents.
LO: 1
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Describe best practices for utilizing groups and work teams in organizations -
✔✔1) The current popularity of teams can be attributed to the fact that ________.
A) they enable quicker accomplishment of goals than individuals
B) they represent a better way to use employee talents
C) they reduce the need for coordination and supervision
D) they aid in the performance of simple tasks that do not require diverse inputs
E) they strengthen the worth of individual teams players over the team
Answer: B
Explanation: B) Climate of trust is a contextual factor that affects the effectiveness of teams. Team
efficacy, social loafing, specific goals, and common purpose are process-related factors that affect the
effectiveness of the team.
LO: 4
Difficulty: Moderate
Quest. Category: Concept
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Learning Outcome: Describe best practices for utilizing groups and work teams in organizations -
✔✔24) With reference to the team effectiveness model, which of the following is one of the key
components of an effective team, included under the category of contextual factors?
A) team efficacy
B) climate of trust
C) common purpose
D) social loafing
E) specific goals
Answer: B
Explanation: B) Cross-functional teams are teams made up of employees from about the same
hierarchical level but different work areas who come together to accomplish a task. They are an
effective means of allowing people from diverse areas to exchange information, develop new ideas,
solve problems, and coordinate complex projects.
LO: 3
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
Learning Outcome: Describe best practices for utilizing groups and work teams in organizations -
✔✔17) GoAir, a low-cost airline, has created a team made up of employees from production,
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