Certified Veterinarian Assistant Exam Review (all
questions); Questions & Answers
Clients that rely entirely on your confident recommendations behave in such a manner
because... Correct answer-they are unable or unwilling to make the decision on their
own.
When dealing with clients, which o...
Certified Veterinarian Assistant Exam Review (all
questions); Questions & Answers
Clients that rely entirely on your confident recommendations behave in such a manner
because... Correct answer-they are unable or unwilling to make the decision on their
own.
When dealing with clients, which of the following should you NOT do? Correct answer-
treat every client the same
A good way to determine the best service for your clients is by: Correct answer-better
understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they know how
much you care." Correct answer-know
Because the doctor actually examines their pet, clients feel that interaction influences them
more than interaction with other staff members. Correct answer-false
What is a client's greatest single expectation with regard to staff? Correct answer-keeping
your word
Most clients say the yellow pages were their main source of referral. Correct answer-false
A _______ reputation spreads quicker than a _______ one. Correct answer-bad, good
Why is the location of the veterinary hospital important? Correct answer-saves time and
convenient
Employees working in the veterinary field see the exact same situation every day. Correct
answer-false
When working in a veterinary hospital, 'adjusting to change' is important. Which is an example
of that? Correct answer-A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge? Correct
answer-A. Seminars.
B. Reading.
C. One-on-one training.
The number one cause of a person's failure to perform is the inability to ______________.
Correct answer-follow instructions
Mistakes are easier to tolerate if they are volunteered rather than discovered by management.
Correct answer-true
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