OSHA requires all firms to create a ________ ___________________ program, have an on-going
_________ ___________ program and issue appropriate safety _________________ to employees -
Hazard Communication
Safety Training
Equipment
he most accurate information regarding potential "chemical" safety hazards can be obtained
from________ _____ _________ and ____________ ____________ - Safety Data Sheet
Product Labels
The 3 R's in the restoration business stands for____________, _______ and_____________ - Risk
Research
Reward
The disaster restoration technician's primary job is to________ ____ ____________ ________ ____
_____ __________ - Preserve the fabric/surface we are cleaning
he most important tool we can take onto a job to accomplish this is a good _______________ - Attitude
Technicians must be committed to:
a. Training
b. Company Image
i. Uniforms should be kept______ and _________.
ii. Personal grooming.
iii. Conduct.
(a.) Profanity is ___________ permitted on the job.
(b.) Trustworthiness is a must! - i. Neat and Clean
(a.) Never
,Safety is ______________ responsibility.
a._______ must be available to both technicians and insureds at all times.
b._______, __________ and __________ _______ are the 3 best sources of information concerning
cleaning chemicals.
c. ______________________ should be worn in the presence of airborne soot.
d. ________ hats should be worn in sites where falling debris could be an issue or other dangers exist
that could result in damage to the head, such as attics and crawl spaces - Everybody's
a. Safety Data Sheets (SDS's)
b. SDS, Training, or Product Label
c. Hepa Respirator
d. Hard
Good communication is a must.
a. Relate _____ complaints made by insured to your supervisor.
b. Our customer with financial responsibility is the ________, ___________________ or ________.
c. Be an encouragement to your co-workers.d. Cooperate with subcontractors on the job - a. All
b. Insured, Property Owner, or Agent
Fire restoration technicians must be ___________ in all dealings - Ethical/Honest
It is important for technicians to remember that customers are experiencing much added stress due to
the fire loss. It is very important, therefore that we show them _____________ and ________________
- Empathy and Compassion
The First Principle of Deodorization-______________ ________________________ - Remove the Source
Odor removal usually begins in the room________ ____ _________________ - Where the fire began
, The Second Principle of Deodorization is________ ______ _________________. - Clean the Affected
Area/Surfaces
In a "protein cook-down," _______________ cleaning is required to remove all odor. - Thorough
To minimize "odor pockets" in severe fire-damage situations, it is important to __________ and
______________ interior wall surfaces(studs and joists) - Clean and Deodorize
Third Principle of Deodorization is RECREATE THE _________________ OF THE ODORIFEROUS
MOLECULE - Penetration
The MMD (Mass Median Diameter) of the average smoke particle is between _______ and ______ μm
(microns) - .1 and 4 μm (microns)
If a liquid or gas is used to deodorize air space, the area must be free of all ______________ personnel
and proper _______ must be used - Unprotected
PPE
Odor is detected through the _________ -- transporting the odor to the Olfactory System - Nose
Two types of odor;
i.___________________
ii.___________________ - i. Real Odor
ii. Psychological Odor
Most difficult to address is_________________ - Psychological Odors
Odor is transmitted by;
a.____________________
b.____________________
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller VasilyKichigin. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.48. You're not tied to anything after your purchase.
