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Exam (elaborations)

ASAP PACE Certification UPDATED Exam Questions and CORRECT Answers

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ASAP PACE Certification UPDATED Exam Questions and CORRECT Answers Convergent thinking - CORRECT ANSWER- Relies on reason and logic to find the one best answer to a question Divergent thinking - CORRECT ANSWER- Focuses on producing a broad variety of ideas Levels of Communication - CORRECT A...

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  • August 9, 2024
  • 27
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • ASAP PACE
  • ASAP PACE
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ASAP PACE Certification UPDATED
Exam Questions and CORRECT Answers

Convergent thinking - CORRECT ANSWER- Relies on reason and logic to find the one best
answer to a question


Divergent thinking - CORRECT ANSWER- Focuses on producing a broad variety of ideas


Levels of Communication - CORRECT ANSWER- 1. Casual
2. Critical
3. Crucial


Crucial Communication Components - CORRECT ANSWER- Opposing opinions, high
stakes, strong emotions


Communication Cycle - CORRECT ANSWER- Sender > Message > Receiver


Main 3 Components of Communication - CORRECT ANSWER- 1. Word Choice
2. Tone of Voice
3. Body Language


Word Choice (% of meaning) - CORRECT ANSWER- 10%


Tone of Voice (% of meaning) - CORRECT ANSWER- 35%


Body Language (% of meaning) - CORRECT ANSWER- 55%


Tone of Voice Elements - CORRECT ANSWER- Pitch, Pace, Volume, Inflection, Emphasis

,Body Language Elements - CORRECT ANSWER- Eye Contact, Facial Expression,
Positioning, Gestures


Context Elements - CORRECT ANSWER- Place, People, Purpose


Non-Verbal Listening Skills - CORRECT ANSWER- Don't interrupt, remove distractions,
nod, mirror the communicator, take notes


Verbal Listening Skills - CORRECT ANSWER- Probe, clarify, paraphrase, reflect, encourage


4 Communication Styles - CORRECT ANSWER- 1. The Director
2. The Socializer
3. The Thinker
4. The Relator


Elements of Emotional Intelligence (EQ) - CORRECT ANSWER- Personal Competence,
Social Competence


Personal Competence (EQ) Elements - CORRECT ANSWER- Self-Awareness, Self-
Management


Social Competence (EQ) Elements - CORRECT ANSWER- Social Awareness, Relationship
Management


Self-Awareness (EQ) - CORRECT ANSWER- Understand your own emotions


Self-Management (EQ) - CORRECT ANSWER- Managing your own emotions and
behaviors


Social Awareness (EQ) - CORRECT ANSWER- Identify and understand the emotions of
others

, Relationship Management (EQ) - CORRECT ANSWER- Manage interactions with others
successfully


Prescriptive Feedback - CORRECT ANSWER- Offer a solution for the problem - what they
can do different next time


Descriptive Feedback - CORRECT ANSWER- State what didn't work and why - no
judgement, stick to the facts


Receiving Positive Feedback - CORRECT ANSWER- Accept it, show gratitude, make note


Receiving Negative Feedback - CORRECT ANSWER- Listen, clarify, manage emotions


Constructive Conflict - CORRECT ANSWER- Can lead to better decisions, more creative
problem solving and stronger relationships


Destructive Conflict - CORRECT ANSWER- Creates negative outcomes - broken
relationships, decreased productivity and harms reputations


Handling Gossip - CORRECT ANSWER- Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself


5 Levels of Leadership (John Maxwell) - CORRECT ANSWER- 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle


Position Leadership - 1 (Rights) - CORRECT ANSWER- People follow because they have to


Permission Leadership - 2 (Relationships) - CORRECT ANSWER- People follow because
they want to

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