2024 AETNA Individual Core Certification
Mastery Test Questions and VerifiedAnswers
Graded A+
What reports are available on Aetna's Producer World?
A) Your Medicare book of business
B) Month/YTD/Prior year commission report
C) Licensing reports
D) A and B
E) All of the above RESPONSE: E) All of the above
You will need to successfully complete which requirements to have "ready-to-sell" status with Aetna
Medicare?
A) The Aetna Individual Medicare certification process for the products you intend to sell
B) Have an active contract through the Medicare Producer Contracting site
C) Be licensed and appointed in accordance with state law in states where you intend to sell
D) Pass a background investigation
E) All of the above RESPONSE: E) All of the above
Any voluntary disenrollment occurring within three months of the membership effective date is
considered a rapid disenrollment, and will result in a chargeback of the full commission paid.
True or False RESPONSE: True
To report compliance or fraud, waste, and abuse concerns to Aetna you should:
A) Make an anonymous call to Ethics Line
B) Visit Ethics Line on the web
C) Fax the information
D) Email Medicare Compliance
E) A, B and D Correct Answer: E) A, B and D
Agent Oversight routinely monitors agent performance against CMS and internal standards. We monitor:
A) Cancellation and rapid disenrollment rates
B) Enrollment application turnaround time
C) Scope of Appointment forms
D) Third party secret shopper surveillance program of formal and informal marketing/sales events
E) Complaints and marketing incidents
F) Marketing/sales seminar reporting, cancellations and updates
G) All of the above Correct Answer: G) All of the above
Our agent oversight team will implement corrective action when there are CMS infractions and
prohibited tactics. Disciplinary or corrective action may include:
A) Focused training or monitoring sessions
B) Verbal or written warnings
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