WGU D072 FUNDAMENTALS FOR SUCCESS IN
BUSINESS OA EXAM LATEST VERSIONS 2023-2024
ACTUAL EXAM 250 QUESTIONS AND CORRECT
DETAILED ANSWERS WITH RATIONALES|ALREADY
GRADED A+
Distinguish between personal and organizational ethics. - ANSWER-Personal Ethics refers to the ethics a
person identifies with, which guides how they interact with others daily.
Organization Ethics focuses on rules, principles and standards in respect to the business' activities.
Identify how ethics impacts outcomes in organizations. - ANSWER-Decline in their consumer base,
increase employee turnover, and mistrust from their investor's.
Setting an unrealistic goal can lead to the compromise of ethics and standards.
Speaking the truth, respecting my elders, and never purposely hurting someone are examples of
_________ (personal or professional) ethics. - ANSWER-Personal
Being punctual, refraining from gossip, and having good time management are examples of _________
(personal or professional) ethics. - ANSWER-Professional
Where do an organization's ethics tend to start? A) They develop over time; B) They start at the bottom
and bubble up; C) They start at the top and trickle down - ANSWER-C) They start at the top and trickle
down
Sharing credit with co-workers and treating subordinates with respect demonstrates what level of
organizational ethics? (high or low) - ANSWER-high
What are some benefits to an organization that has high organizational ethics? - ANSWER-1- the trust of
their stakeholders
2- competitive advantage in the marketplace.
,Define Corporate Social Responsibility (CSR) and its importance in the organization and in the
community. - ANSWER-when an organization voluntarily engages in issues that are affecting the
environment, community or society at large.
Compare corporate ethical commitments with the reality of how the commitments are acted out in
accordance with commitments, or in discord to the commitments. - ANSWER-Company in Accordance:
Company ABC, states that they are becoming more eco-friendly. They show their commitments by
manufacturing in a sustainable way, using renewable products, AND encouraging employees to recycle.
Company in Discord: Company DEF, states that they are becoming more eco-friendly, but their actions
are contrary.
Why is Corporate Social Responsibility important to an organization and its local community? - ANSWER-
For the organization:
1- It's beneficial to both the organization and its stakeholders.
2- It creates long-term profits and shareholder's trust for the organization.
3- Attract consumers who share the same values.
4- Increases organization's brand image
For the community:
1- It gives back to the community (food bank/ school supplies giveaways, charities/donations,
scholarships).
XYZ Inc. uses images of a leafy forest to promote their Green-Clean Cleaning Wipes. They advertise the
wipes as being biodegradable, but the chemicals in the wipes do not break down well in the
environment and the plastic container is definitely not biodegradable. This is an example of _______
(code of ethics, greenwashing, or whistleblowing) - ANSWER-greenwashing
Cheyenne Jenkins, VP for a large gas compay, wrote a letter to her boss regarding the extremely
fraudulent accounting practices in their publicly traded company. She demanded that the company take
action. Her letter became public five months after she wrote it and was fodder for national outrage. This
is an example of ______________. Cheyenne continues to work while the matter is investigated. She is
likely protected under ________ (whistleblowing, Sarbanes-Oxley Act; internal transparency, Sally Mae
Act; or code of ethics, Securites and Exchange Commision) - ANSWER-Sarbanes-Oxley Act
, Describe the functions within different departments of an organization. - ANSWER-1. Marketing- 'Face'
of the company.2. Human Resource (HR)- Deals with all employee-related issues3. Accounting and
Finance- Deals with all financials related to the business.4. Research and Development (R&D)- Deals with
innovations, developing and launching new products.5. Information Technology (IT)- Deals with all
related technology in an organization.
Differentiate between leadership and management - ANSWER-Leadership: is being able to INFLUENCE a
team of employees to work toward achieving a goal.
Management: involves DIRECTING a team of employees to work toward achieving a goal.
The _________ department oversees the installation and maintenance of computer network systems
within a company. Its primary function is to ensure that the network runs smoothly. (marketing, human
resources, accounting and finance, research and development, information technology) - ANSWER-
information technology
The _________ department promotes your business and drives sales of its products or services. It
provides the necessary research to identify your target customers and other audiences. (marketing,
human resources, accounting and finance, research and development, information technology) -
ANSWER-marketing
The _________department handles accounts payable, accounts receiveable, and payroll. (marketing,
human resources, accounting and finance, research and development, information technology) -
ANSWER-accounting and finance
The _______ department handles profit and loss statements, budget reports, and reports to investor
and other stakeholders. (marketing, human resources, accounting and finance, research and
development, information technology) - ANSWER-accounting and finance
The ______ department plays an integral role in the life cycle of a product. While the department
usually is separate from sales, production and other divisions, the functions of these areas are related
and often require collaboration. (marketing, human resources, accounting and finance, research and
development, information technology) - ANSWER-marketing
