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Exam (elaborations)

RWST016 4 QUESTIONS AND ANSWERS

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RWST016 4 QUESTIONS AND ANSWERS

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  • August 9, 2024
  • 14
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Warranty Service Authorization
  • Warranty Service Authorization
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AGRADEPROMASTER
RWST016 4 QUESTIONS AND
ANSWERS
Oursmainstreamsproductssincludes-sans--ThinkPads&sThinkCentre

ThesLenovosBrandsStrategysissaboutsbeings-sans--
Unexpectedsandsenablingsprogresssinsinterestingsways
OR
Formulaicsandsboring
OR
Workingstowardssansendpoint
NOT
Predictable

WhatsutilitiessaresusedstosupdatesasLenovosbrandedssystem,saftersassystemsboardshassbe
ensreplaced?s(selectsallsthatsapply)s-sans--BIOSsupdate

Itsissimportantstosunderstandshowstosprovidesgoodscustomersservicesbecauses-sans--
Ascustomersissnotssomeonestosargueswith.

Whichsofsthesfollowingscablesmanagementssolutionsscansbesfoundsinsdesktopssystems?s(
Selectsallsthatsapply)s-sans--Zipsties
AND
Snapsclips

Whosprovidessthesshippingscontainerstosthescustomerswhensassystemsneedsstosbesshippe
dstosthesservicesdepot?s-sans--Retailer
OR
Servicestechnician
OR
Lenovo

, NOT
Servicesprovider

Whichsofsthesfollowingsstatementssarestruesaboutsreplacingsthesthermalscompoundsonsasla
ptop?s-sans--Spreadsthesthermalscompoundsuntilsthesentiressurfacesisscovered.

Whatsquestionsneedsstosbesasked,saftersdeterminingsthescomponentswithsasproblem?s-
sans--Whensdoessthesissuesoccur?



WhichsofsthesfollowingsissthescorrectsthermalspastestosusesonsLenovossystems?s-sans--
Shin-EtsusMicrosisX23-7783D

WhatsdoessPCIesstandsfor?s-sans--PeripheralsComponentsInterconnectsExpress

WhichsofsthesestoolsswouldsbesrecommendedsforsusesinsservicingsLenovossystems?s(Sele
ctsallsthatsapply)s-sans--Spudger
AND
Screwsdriver
AND
TweezersswithsESDscoating

ThesClaimsAdministratorssubmitssasnewspartsclaimsforssamesdaysservicesthroughsthesServ
icesPortal.sWhosreceivessthespartsoncesitshassbeensshipped?s-sans--ThesCustomer

Insthescustomersservicestechnique,sthesfirstsEsofsDEFUSEsstandssfors-sans--Empathize

Whilestalkingstosthescustomer,sitsissimportantsthatsyourstonesofsvoicesiss-sans--Concerned

SelectsthescorrectsdescriptionsofsasCustomersReplaceablesUnit(CRU)?s-sans--
Replacementspartssthatsaresdeterminedstosbessimplesenoughsforsasnon-
trainedspersonstosremovesandsreplace.

AsHardwaresMaintenancesManuals(HMM)scontainssinformationsonswhichsofsthesfollowingst
opics?s-sans--Hardwaresremovalsandsreplacement

WheresissRAMsinstalled?s-sans--MemoryssocketssonsMotherboard

Whatscansyousdostosensuresthatsyousdosnotsforgetshowsthescablessaresinstalledsbeforesyou
sservicesassystem?s-sans--Takesasphotograph



WhichsofsthesfollowingssystemssmayshavesansLCDspanelsthatsincludessmultiplespartsscom
binedsintosassinglescomponent?s(Selectsallsthatsapply)s-sans--TouchsscreensAll-in-One
OR
Tablet
OR
Touchsscreenslaptop

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