DISA HBSS 201 ADMIN ePO5.1(2024)
EXAM 130 QUESTIONS AND CORRECT
ANSWERS (100% VERIFIED ANSWERS)
|AGRADE
Users at Ursa Major Solar are trying to create Opportunities. When populating a custom picklist field,
the users receive errors. Additionally, when the users select either of the two values in the picklist, they
receive different error messages above the field and are unable to save the Opportunities. Why is this
error likely occurring? - answer-The picklist field has contradicting validation rules.
What should a System Administrator do to organize the fields available on a report? - answer-Create a
custom report type.
Customers complain that they do not know when Comments have been added to their Cases. - answer-
Enable Case Comment Notification to Contacts.
Ursa Major Solar's administrator created a new account record type, but when marketing users are
creating new account records, they are unable to choose the new record type. What are two potential
causes of this issue? - answer-1. The record type is disabled on the marketing user profile. 2. The record
type is deactivated.
An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the
converted contact. What should the administrator do to accomplish this goal? - answer-Map custom
lead fields to custom contact fields.
An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales
Manager within a given sales region. How can this be configured? - answer-Create a dashboard to run as
a specified user.
Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity
fields as other teams, but need different Stage values. - answer-Stage Selected Values in the Sales
Processes
,Which Salesforce tool should an administrator use to better understand all of the configuration changes
that have been made from January 1 through July 1? - answer-Setup Audit Trail
A System Administrator enables Case Feed Actions and Feed Items in Support Settings. With the
appropriate Profile permissions enabled, what change will users see? - answer-Cases will use Feed
Layouts rather than standard Page Layouts.
A System Administrator will use the Import Wizard to update existing Account records. Which values can
the Import Wizard use to find matching records? - answer-Account Name and Site fields
An administrator at Ursa Major Solar is configuring a workflow rule. What are two considerations for an
administrator in this situation? - answer-1. Rule actions can take place immediately or can be time
based. 2. Rules can be evaluated when records are created or edited.
Ursa Major Solar is using products and price books. Which two items should an administrator take into
considerations about these features? - answer-1. The standard and list price for a product can be listed
in more than one currency. 2. A product can have a different list price in different price books.
An administrator at Ursa Major Solar is setting up case feed. What should the administrator consider? -
answer-Chatter feed tracking must be enabled for the case object.
Universal Containers wants to automatically assign a Task to account managers when a customer's
agreement is about to expire. How should a System Administrator configure this functionality? - answer-
Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Which set of Salesforce records is exported by choosing the "Export All" option instead of "Export" in
Data Loader? - answer-Records for a specified object including records in the recycle bin.
Ursa Major Solar has the following environment and requirements:
1. Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales
Representative, and Customer Service Representative. 2. The Sales Manager wants to prevent these
accounts from being inadvertently contacted more than once on the same day. 3. The Sales Manager
wants to report on various customer interactions. How should the administrator fulfill these
requirements? - answer-Log a separate task, call, or activity on the account.
,At Ursa Major Solar, an administrator has set up a new user. The user needs to activate the account
before the email link expires by default. How long does the user have before the link expires? - answer-7
days
A System Administrator creates a Workflow Rule that assigns a task to a support manager role when a
case is escalated. The case owner is complaining about being assigned these tasks. What should a
System Administrator do to correct this issue? - answer-Make sure there is only one user in the role.
What are two ways to customize basic reports using Lightning Experience? - answer-1. By adding a filter
2. By adding a chart
Ursa Major Solar customers are starting to request custom-sized solar panels, which are currently
unavailable in the standard inventory. Management has decided to add custom sizing as an add-on item
in Salesforce. The administrator needs to allow sales users to add custom sizing to the total opportunity
sale. What should the administrator do to achieve this goal? - answer-Add custom sizing as a new
product in a pricebook.
Which type of field do administrators use when creating a junction object? - answer-Master-detail
A System Administrator wants to implement a feature for call recording to monitor customer service
quality using Salesforce Service Cloud. Which two statements regarding call recording should be
considered when implementing this requirement? - answer-1. Call recording is a feature that a
developer might create with Salesforce App Cloud. 2. Call recording is a feature of some add-on
products from the AppExchange.
Which two changes are tracked in the Setup Audit Trail? - answer-1. Resetting a user's password 2. Using
the Data Import Wizard
Ursa Major Solar wants to assign feature licenses to user records in Salesforce. What are two features
licenses that can be assigned in this situation? - answer-1. Knowledge User 2. Service Cloud User
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a
particular product line to own cases directly after customers log them from an automated channel? -
answer-Assignment rules
, An administrator at Ursa Major Solar is implementing an organization-wide default option for the
Account object. What is a correct option for the administrator in this scenario? - answer-Private
Universal Containers has a team of Account Managers that requested email alerts any time an
Opportunity or Case is created on Accounts that they own. What is the minimum number of workflows
needed to accomplish this task? - answer-Two workflow rules with one email alert each
Universal Containers sells through many different reseller networks. Each reseller's deals are tracked on
separate opportunities. The sales manager is concerned that the pipeline report is not accurate due to
multiple opportunities for the same end customer. How should the sales process be modified to ensure
opportunities are not double-counted in the pipeline? - answer-Change the forecast category to
Omitted on the duplicate opportunities.
A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account
record. What reason should the System Administrator give for why this is occurring? - answer-This is a
System Audit field and it is Read-Only for existing records.
What is a benefit of entering Trusted IP Ranges in the Network Access section? - answer-Users that log
in within the network will not be required to verify their identity.
What are two reasons a user cannot be deactivated? - answer-1. The user is the recipient of Workflow
Email Alerts. 2. The user is a Customer Community Administrator.
Ursa Major Solar uses the following: 1. Private data access model for cases 2. Support agents, who own
cases 3. Product specialists who occasionally need access to cases in their product line. What are two
actions that will allow the appropriate access in this scenario? - answer-1. Administrators configure pre-
defined case teams and assignment rules. 2. Case owners manually add product specialists to case
teams.
Ursa Major Solar has selected report folders that are shared with a small group of users who are on
Lightning Experience. The administrator needs to prevent these users from customizing the information
in the reports. What should the administrator do to achieve this goal? - answer-Lock report filters
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