NALP PRACTICE TEST QUESTIONS 2024 WITH GUARANTEED ACCURATE ANSWERS |VERIFIED
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Course
NALP
Institution
NALP
NALP PRACTICE TEST QUESTIONS 2024
NALP PRACTICE TEST QUESTIONS 2024 WITH GUARANTEED ACCURATE ANSWERS |VERIFIED
The implementation and use of a resident portal can increase the effectiveness of the staffs:
A. Adherence to fair housing laws.
B. Lead response time and closing rates.
C. Comm...
NALP PRACTICE TEST QUESTIONS
2024
NALP PRACTICE TEST QUESTIONS 2024 WITH GUARANTEED ACCURATE ANSWERS
|VERIFIED
The implementation and use of a resident portal can increase the effectiveness of
the staffs:
A. Adherence to fair housing laws.
B. Lead response time and closing rates.
C. Communication with the apartment community.
D. Social media use and relationship marketing efforts. - ACCURATE
ANSWER✅✅C. Communication with the apartment community.
A sales strategy and presentation with which focus is MOST likely to increase a
leasing professional's effectiveness.
A.Online presence
B.Emotional Appeal
C.Financial promotions
,D.Fair housing compliance - ACCURATE ANSWER✅✅B. Emotional Appeal
What are the physical changes made to an apartment home or common area yo
protect the fair housing rights of persons with disabilities?
A. Accommodations
B. Considerations
C. Modifications
D. Regulations - ACCURATE ANSWER✅✅C. Modifications
Who is responsible for the accuracy of data collected on a resident application?
A. Applicant
B. Family Status
C. Rental history
D. Employment Status - ACCURATE ANSWER✅✅A. Applicant
Residential properties are permitted to use which screening criteria to discriminate
legally?
A. Handicap
B. Family Status
C. Rental History
D. Employment status - ACCURATE ANSWER✅✅C. Rental History
Which term BEST describes a situation in which a leasing professional takes
prospects through the community in a pre-planned or personalized manner to show
off the office, amenities, common areas, and/or model homes?
A. Tour route
B. Relationship ale
, C. Branding promotion
D. External assessment - ACCURATE ANSWER✅✅A. Tour route
Which technique is MOST appropriate for limiting distractions while on the
telephone with a prospective resident?
A. Use multi-tasking techniques that allow for increased performance.
B. Position the desk chair to face the wall rather than nearby co-workers.
C. Request that the prospective resident call back at an appointed time.
D. Prohibit other residents from entering the office by locking the door. -
ACCURATE ANSWER✅✅B. Position the desk chair to face the wall rather than
nearby co-workers.
When a resident reports an unpleasant incident on the community's property, what
is the FIRST action the leasing professional should take?
A. Express concern and/or sympathy for the resident.
B. Investigate the incident and those involved.
C. Ask the community manager to intervene.
D. Explain to the resident that he/she should stay calm. - ACCURATE
ANSWER✅✅A. Express concern and/or sympathy for the resident.
Which method is BEST for maintaining an effective and reliable maintenance
team?
A. Establish hefty consequences for inadequate work.
B. Provide feedback and recognition for all work performed.
C. Maintain records of service requests that are closed successfully.
D. Demonstrate examples of goo and bad service performance. - ACCURATE
ANSWER✅✅B. Provide feedback and recognition for all work performed.
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