MAA NHA
CERTIFICATION EXAM
QUESTIONS WITH
COMPLETE
SOLUTIONS!!
MAA NHA
Evatee 8/10/24 MAA NHA
,MAA NHA CERTIFICATION EXAM QUESTIONS
WITH COMPLETE SOLUTIONS!!
An office manager asks an MAA to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should the MAA
use to mail the letter? Certified mail, first-class mail, priority, or standard?
Answer - Certified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? Answer - Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that
are available. Which action should the MAA take? Inform the patient of
commonly used alternatives; Advise patient to ask the provider about
alternatives; seek out a clinical MA to explain alternatives; Provide the patient
with alternate providers phone numbers. Answer - Advise the patient to ask
the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient
history of a stroke? CHF; CVA; MI; or MS? Answer - CVA (means
Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash:
Postage owed for equipment delivery; five boxes of computer paper; a gift card
for employee of the quarter; or the providers cell phone payment. Answer -
Postage owed for an equipment delivery
, When performing closing procedures for the day, which of the following must
me secured with a lock and key? Exam rooms; scheduling book; baking deposit
slip; Providers prescription pad. Answer - the provider's prescription pad.
Which of the following is the abbreviation for an electroencephalogram? EKG;
EEG; ECG; or EBB Answer - EEG
An MAA observes another office worker altering notes in a patient's record to
justify medical necessity so that payment is made. What is this action
considered? Negligence; Fraud; Auditing; Unbundling. Answer - FRAUD
A patient receives an EOB stating services will not be covered because of Out-
of-pocket medical expenses not yet met. The amount owed is defined as?
Deductible; Copay; Allowed amount; Coinsurance. Answer - Deductible.
Which of the following is an example of open hours scheduling? Patients arrive
at their own convenience; Multiple patients are seen and one time; patients
who have similar diagnoses are sched for the same time; or multiple patients
are scheduled at the beginning of each hour? Answer - Patients arrive at their
own convenience.
Which of the following is the most efficient method for an MAA to collect
payment for services? Collect due amounts at the time of visit; send a monthly
statement to the patient; call the patient to establish payment plan; or use an
outside collection agency. Answer - Collect the amount due at the time of the
patient's visit.
Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? Answer -
Lymphadenectomy
CERTIFICATION EXAM
QUESTIONS WITH
COMPLETE
SOLUTIONS!!
MAA NHA
Evatee 8/10/24 MAA NHA
,MAA NHA CERTIFICATION EXAM QUESTIONS
WITH COMPLETE SOLUTIONS!!
An office manager asks an MAA to mail a letter to a patient who is being
dismissed from the practice. Which of the following methods should the MAA
use to mail the letter? Certified mail, first-class mail, priority, or standard?
Answer - Certified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? Answer - Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that
are available. Which action should the MAA take? Inform the patient of
commonly used alternatives; Advise patient to ask the provider about
alternatives; seek out a clinical MA to explain alternatives; Provide the patient
with alternate providers phone numbers. Answer - Advise the patient to ask
the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient
history of a stroke? CHF; CVA; MI; or MS? Answer - CVA (means
Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash:
Postage owed for equipment delivery; five boxes of computer paper; a gift card
for employee of the quarter; or the providers cell phone payment. Answer -
Postage owed for an equipment delivery
, When performing closing procedures for the day, which of the following must
me secured with a lock and key? Exam rooms; scheduling book; baking deposit
slip; Providers prescription pad. Answer - the provider's prescription pad.
Which of the following is the abbreviation for an electroencephalogram? EKG;
EEG; ECG; or EBB Answer - EEG
An MAA observes another office worker altering notes in a patient's record to
justify medical necessity so that payment is made. What is this action
considered? Negligence; Fraud; Auditing; Unbundling. Answer - FRAUD
A patient receives an EOB stating services will not be covered because of Out-
of-pocket medical expenses not yet met. The amount owed is defined as?
Deductible; Copay; Allowed amount; Coinsurance. Answer - Deductible.
Which of the following is an example of open hours scheduling? Patients arrive
at their own convenience; Multiple patients are seen and one time; patients
who have similar diagnoses are sched for the same time; or multiple patients
are scheduled at the beginning of each hour? Answer - Patients arrive at their
own convenience.
Which of the following is the most efficient method for an MAA to collect
payment for services? Collect due amounts at the time of visit; send a monthly
statement to the patient; call the patient to establish payment plan; or use an
outside collection agency. Answer - Collect the amount due at the time of the
patient's visit.
Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? Answer -
Lymphadenectomy
