Smart Serve / Smart serve Certification
Fall 2024 Exam Questions with Correct
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Maria is slurring her speech, and having difficulty with
coordination and balance. Is she intoxicated? - ANS ✅Maybe, but
Maria may have a medical condition that mimics these signs.
If a customer is served to the point of intoxication, when does the
server's responsibility end? - ANS ✅When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol
consumption? - ANS ✅►Use different glasses for alcoholic and
non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer
consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been
tampered with? - ANS ✅►The I.D. has folds or bends.
Smart Serve / Smart serve Certification Fall
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Smart Serve / Smart-serve Certification
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you
have given a customer which rating? - ANS ✅Yellow or Red
If the same number of standard drinks is consumed, which guest
will most likely have the lowest BAC? - ANS ✅A young,
physically fit male.
Which of the following customers will likely have the lowest BAC
after consuming the same number of Standard Drinks in the same
amount of time? - ANS ✅A young, lean man.
The Traffic Light System is a helpful way to: - ANS ✅Decide
whether to serve, slow down, or stop service to a customer.
Why is it important for you to know the features of all accepted
forms of I.D.? - ANS ✅It's everyone's job in a licensed
establishment to ensure that underage customers are not served
alcohol.
It's hard to identify a fake I.D. if you don't know the
distinguishing features.
Serving an underage customer can lead to criminal charges for
you and your employer.
►All of the above.
Smart Serve / Smart serve Certification Fall
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