ACE Personal Trainer - Chapter 4
During an initial client interview, an ACE Certified Trainer "breaks the ice" by asking the new client about
how her day has been going. Which of the following best identifies this stage of the client-personal
trainer relationship? - correct answer ✔✔Rapport
Active listening is MOST critical during which stage of the client-trainer relationship? - correct answer
✔✔Investigation
Which of the following BEST describes how an ACE Certified Personal Trainer can develop cultural
competence when working with a client from a different background? - correct answer ✔✔Learn about
the client's lifestyle and culture
During a personal-training session, an ACE Certified Personal Trainer is continually looking at his watch.
Which of the following BEST describes the potential meaning of the personal trainer's body language? -
correct answer ✔✔Anxious to leave
During a training session, an ACE Certified Personal Trainer excuses herself from the session to take a
personal phone call. Which of the following is being communicated to the client? - correct answer
✔✔Lack of Professionalism
During a training session, a client begins talking about intimate personal issues and problems at home.
Which of the following actions is MOST appropriate for the ACE Certified Personal Trainer to take? -
correct answer ✔✔Redirect the conversation
During a training session, an ACE Certified Personal Trainer asks the client to explain what benefits might
be gained by increasing her exercise frequency from 2 days/week to 3 days/week. Which of the following
BEST identifies the type of communication skill used by the trainer? - correct answer ✔✔Open-ended
questioning
During a training session with a new client, an ACE Certified Personal Trainer states, "You're worried that
it is too difficult to lose weight." Which of the following BEST identifies the type of communication skill
used by the trainer? - correct answer ✔✔Reflective listening
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